Inside Sales & Customer Service Leader

TAKKT Group; Lisse; On-site; EUR 90,000 - 120,000; Full time

Job summary

TAKKT Group in Lisse, Netherlands, seeks an experienced Inside Sales & Customer Service Manager to lead the Internal Sales & Customer Service team, set priorities, and ensure KPI delivery. You will drive collaboration across sales, logistics, and operations to shape better workplaces for our customers.

The ideal candidate has 10+ years in a commercial role with leadership, strong analytics using BI tools (Power BI/Tableau), and fluency in English plus native Dutch.

Qualifications

• 10+ years in a commercial position with leadership experience.
• Strong leadership and motivational abilities.
• Business analytics experience with BI tools.
• Deep understanding of sales processes and customer-centric strategies.
• Excellent written and verbal English communication.
• Native Dutch language skills mandatory.

Responsibilities

• Lead, coach, and develop the Internal Sales & Customer Service team.
• Set goals, manage resources, priorities, and KPI delivery.
• Analyze sales, profitability, productivity, and customer satisfaction data.
• Drive sales through offers, pricing, contracts, and key accounts.
• Ensure customer service excellence and strong client relationships.
• Oversee end-to-end order management across sales, logistics, and operations.
• Provide governance and reporting via CRM, ERP, and BI tools.

Skills

Leadership

Business analytics

Sales expertise

Communication

Organizational skills

English proficiency

Dutch language

Tools

CRM/ERP systems

Microsoft Office

BI reporting

Power BI

Tableau

Job description

TAKKT Group in Lisse, Netherlands, seeks an experienced Inside Sales & Customer Service Manager to lead the Internal Sales & Customer Service team, set priorities, and ensure KPI delivery. You will drive collaboration across sales, logistics, and operations to shape better workplaces for our customers.

The ideal candidate has 10+ years in a commercial role with leadership, strong analytics using BI tools (Power BI/Tableau), and fluency in English plus native Dutch.