Inside Sales & Customer Service Manager (m/f/d)

TAKKT Group; Lisse; On-site; EUR 90,000 - 120,000; Full time

Job summary

TAKKT Group in Lisse, Netherlands, seeks an experienced Inside Sales & Customer Service Manager to lead the Internal Sales & Customer Service team, set priorities, and ensure KPI delivery. You will drive collaboration across sales, logistics, and operations to shape better workplaces for our customers.

The ideal candidate has 10+ years in a commercial role with leadership, strong analytics using BI tools (Power BI/Tableau), and fluency in English plus native Dutch.

Qualifications

• 10+ years in a commercial position with leadership experience.
• Strong leadership and motivational abilities.
• Business analytics experience with BI tools.
• Deep understanding of sales processes and customer-centric strategies.
• Excellent written and verbal English communication.
• Native Dutch language skills mandatory.

Responsibilities

• Lead, coach, and develop the Internal Sales & Customer Service team.
• Set goals, manage resources, priorities, and KPI delivery.
• Analyze sales, profitability, productivity, and customer satisfaction data.
• Drive sales through offers, pricing, contracts, and key accounts.
• Ensure customer service excellence and strong client relationships.
• Oversee end-to-end order management across sales, logistics, and operations.
• Provide governance and reporting via CRM, ERP, and BI tools.

Skills

Leadership

Business analytics

Sales expertise

Communication

Organizational skills

English proficiency

Dutch language

Tools

CRM/ERP systems

Microsoft Office

BI reporting

Power BI

Tableau

Job description

We shape the future of work – shape it with us!

We are TAKKT – an international, listed company with strong brands such as Kaiserkraft, ratioform, BIGDUG, FRANKEL, Gerdmans and Runelandhs. As a leading provider in B2B omnichannel commerce, we create powerful and sustainable solutions that make working life easier and better.

We are looking for motivated people who want to contribute shaping the workplaces of tomorrow.

Join the TAKKT Group – we are looking for motivated employees in Lisse to strengthen our team as Inside Sales & Customer Service Manager to shape new worlds of work!

Where You Make An Impact:

• Lead, coach, and develop the Internal Sales & Customer Service team, fostering collaboration, performance, and continuous growth.
• Set goals, manage resources, assign priorities, and ensure delivery against agreed KPIs and business targets.
• Analyze sales, profitability, productivity, and customer satisfaction data to generate insights, drive decisions, and support forecasting and planning.
• Drive sales performance, overseeing offers, pricing, contracts, key accounts, and opportunities for upselling, cross-selling, and account growth.
• Ensure customer service excellence by maintaining strong customer relationships, resolving issues, and improving service quality and satisfaction (cNPS).
• Oversee end-to-end order management, ensuring process efficiency, accuracy, quality, and continuous improvement across sales, logistics, and operations.
• Monitor business performance through CRM, ERP, and BI tools, providing reporting, governance, quality management, and cross-functional alignment with senior leadership.

What Makes You Be the Perfect Fit:

• Proven experience in internal sales, customer service, or commercial operations: Minimum of 10 years in a commercial position, preferably with proven leadership experience.
• Leadership Skills: Strong ability to inspire, motivate, and guide a team toward achieving both individual and collective goals.
• Business Analytics: Experience working with BI tools and dashboards (Power BI, Tableau or similar). Ability to interpret commercial, operational and customer service metrics and transform them into performance improvement initiatives.
• Sales Expertise: Deep understanding of sales processes, techniques, and customer-centric strategies.
• Excellent Communication Skills: Strong verbal and written communication abilities to effectively engage with team members, clients, and cross-functional departments.
• Organizational and Planning Abilities: Capable of setting priorities, managing time effectively, and ensuring efficient workflow.
• Technical Proficiency: Hands-on experience with CRM / ERP systems, and Microsoft Office, other sales-related tools to streamline processes and improve efficiency. Incl. BI reporting and the analysis of the data
• Proficiency in English: Strong command of the English language, both written and spoken, for effective internal and external communication.
• Native Dutch language skills: Native-level proficiency in Dutch is mandatory for this role.