Inside Sales Account Manager

RMS Marine Service BV; Rotterdam; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Premium-free pension

25 holiday days per year

Development opportunities

International collaboration

Job summary

RMS Marine Service BV in Rotterdam is seeking an Inside Sales Account Manager to manage and grow a portfolio of marine customers. This on-site role requires handling inquiries, preparing quotes, following up offers, and converting leads into orders while coordinating with internal teams to ensure timely delivery.

You will maintain strong customer relationships, track sales activities in the CRM, and identify upsell opportunities to contribute to the company's growth in a dynamic, international

Qualifications

• Experience handling inquiries, quotes, and customer portfolios.
• Strong customer service, satisfaction focus, and issue resolution.
• Ability to build trust with diverse stakeholders.
• Excellent written and verbal communication; negotiation skills.
• Experience in maritime, logistics, or industrial sectors is beneficial.
• Fluency in English; additional languages advantageous.
• On-site in Rotterdam; proactive, solution-focused mindset.

Responsibilities

• Handle incoming inquiries and prepare quotations.
• Follow up on offers and convert leads into orders.
• Maintain CRM records and monitor order status.
• Identify upsell and cross-sell opportunities.
• Collaborate with internal departments to ensure timely delivery.
• Support achievement of sales targets and process improvements.

Skills

Inside Sales

Account Management

Customer Service

Relationship Building

Communication Skills

Negotiation

CRM software

Education

Bachelor’s degree in business or related field

Tools

CRM software

MS Office

Job description

RMS Marine Service BV is a maritime services company supporting vessels and marine operations with reliable, cost-effective solutions. Located in Rotterdam, the company focuses on delivering high-quality service, timely support, and practical solutions to its global customer base. RMS Marine Service BV values long-term partnerships, operational excellence, and responsive customer care. Team members work in a dynamic environment that combines international collaboration with local expertise. The company encourages professional growth and a proactive, customer-oriented mindset.

Role Description

The Inside Sales Account Manager is a full-time, on-site role based in Rotterdam, responsible for managing and growing a portfolio of marine industry customers. In this position, the team member will handle incoming inquiries, prepare quotations, follow up on offers, and convert leads into orders. The role involves maintaining regular contact with customers, understanding their operational needs, and coordinating with internal departments to ensure accurate and timely delivery of solutions. Daily tasks include tracking sales activities, updating CRM records, monitoring order status, and resolving customer issues to support high satisfaction levels. The Inside Sales Account Manager will also identify upsell and cross-sell opportunities, contribute to sales targets, and participate in continuous improvement of sales processes.

Qualifications

• Candidates should possess strong Inside Sales and Account Management skills, including experience handling inquiries, preparing quotes, and managing customer portfolios.
• Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to respond promptly, resolve issues, and support high service quality.
• Candidates should possess Relationship Building skills, demonstrating the ability to develop trust, maintain long-term partnerships, and communicate effectively with diverse stakeholders.
• Candidates should possess solid communication and negotiation skills, both written and verbal, and be comfortable working in an international, fast-paced environment.
• Relevant experience in the maritime, logistics, or industrial sectors is beneficial, along with proficiency in common office and CRM software.
• A vocational or bachelor’s degree in business, sales, logistics, or a related field is preferred; fluency in English is required, and additional languages are an advantage.
• Candidates should be detail-oriented, organized, and able to work collaboratively on-site in Rotterdam with a proactive, solution-focused approach.

What we offer

• Employee premium-free pension scheme
• 25 holiday days per year
• Opportunities for personal and professional development
• An international, collaborative working environment with real impact