Industry Experience Specialist

UPS; Eindhoven; Hybrid; EUR 43,345 - 54,181; Full time

Benefits offered by this job

Competitive salary

Vacation days

Holiday pay

Pension scheme

Phone and laptop

Gym discount

Training courses

Hybrid work model

We promote from within

Job summary

UPS is seeking an Industry Experience Specialist in the Netherlands to drive growth across industry segments. You will shape go-to-market plans, develop roadmaps and launch new capabilities with cross-functional teams, including Sales and Region Go-to-Market partners.

You will create compelling content, socialise insights with senior management, and translate customer needs into strong value propositions. A hybrid work model and professional training are offered.

Qualifications

• Master’s or Bachelor’s degree in Marketing, Communications, or Business Sciences.
• Native-level Dutch and professional-level English; French is an advantage.
• Excellent communication and presentation skills.
• Self-driven and highly accurate with accountability.
• Advanced MS PowerPoint, Excel and Access skills are a plus.

Responsibilities

• Collect insights and develop market understanding across segments.
• Facilitate ideation and map gaps with opportunities.
• Conduct field research to understand customer needs and value propositions.
• Perform market intelligence to identify growth opportunities.
• Develop growth strategies, business cases and launch plans.
• Collaborate cross-functionally to execute growth initiatives.
• Align with Sales to share customer pain points and value propositions.
• Create content and tools for Sales to use.
• Build presentations for senior management on market results.
• Develop strategies to improve customer journey at each stage.
• Support Communications with translations and local adaptations.
• Review and support sponsorships, trade fairs and brand visibility.

Skills

Communication

Presentation

Analytical

Problem solving

Stakeholder management

Education

Master’s or Bachelor’s degree in Marketing/Communications/Business Sciences

Tools

MS PowerPoint

Excel

Access

Job description

Job Description

As Industry Experience Specialist you support strategies for profitable growth across industry segments, including go-to-market plans and growth roadmaps. You drive growth initiatives cross‑functionally and launch new capabilities.

You work closely with a variety of cluster stakeholders and support functions including Business Planning, Customer Communications, Revenue Management and Industrial Engineering, and Region Go-to-Market partners.

The position includes development of presentations, insights, recommendations and results to socialize growth plans with senior management and stakeholders, with strong emphasis on cooperation with Sales and the creation of value propositions.

Your Main Areas of Responsibility

• Collect insights and develop a deep understanding of the market situation, industry segments and dynamics.
• Facilitate the ideation process mapping on gaps and emerging opportunities.
• Conduct field research to understand customer needs and identify opportunities to enhance the value propositions.
• Conduct market intelligence research, identifying advantages and areas for improvement.
• Develop growth strategies for targeted segments, including business cases, value propositions, growth initiatives and launch plans.
• Collaborate cross‑functionally to execute planned growth initiatives (e.g., webinars, events, etc.).
• Work in strong alignment with Sales and provide knowledge and insights on customer pain points per industry and value propositions.
• Create compelling content and supporting tools for Sales.
• Build presentations for senior management on market, growth plans and initiative results.
• Develop strategies to enhance the experience at each stage of the customer journey, based on targeted segments and requirements.
• Support the Communications team on translations and local adaptations of European customer communications.
• Review, propose and support engagement opportunities through sponsorships, trade fairs and other brand visibility as part of the targeted segment’s growth strategy.

This is the package you get from us

• Competitive salary between €3,884.00 - €4,855.00 gross per month, depending on experience.
• 27.5 vacation days plus the option to buy or sell 4 additional days.
• Excellent secondary employment conditions, including holiday pay, travel allowance, company pension scheme, discount on supplementary collective health insurance, phone/laptop, and gym membership discount.
• Professional training courses to further develop your profession.
• Hybrid working model (office and home).
• Opportunity to develop further with the company’s “We promote from within” policy.

Your Profile

• Master’s or Bachelor’s degree – preferably in Marketing, Communications or Business Sciences with at least 1 year of work experience.
• Native‑level Dutch and professional‑level English; French is an advantage.
• Excellent communication and presentation skills (oral and written).
• Self‑driven and highly accurate with a strong sense of accountability.
• Strong prioritization, problem‑solving and analytical skills.
• Enjoys working in a fast‑paced environment and communicating with diverse stakeholders.
• Advanced skills in MS PowerPoint, Excel and Access are a plus.

Employee Type

Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.