Impactful EMEA Customer Care Specialist - Hybrid

Illumina, Inc.; Eindhoven; Hybrid; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Bonus program

Equity participation

Holiday allowance 8%

Job summary

Illumina, Inc. in Eindhoven is seeking a Customer Support Specialist to act as a primary contact for customers across EMEA.

Based at the Eindhoven EMEA distribution centre, you will process high‑value orders, respond to inquiries, and collaborate with Technical Support, Finance, Sales and Field Service to deliver a best‑in‑class experience. The role combines office presence with hybrid work, requiring 2 days per week in the office.

Qualifications

• Fluent English; another European language is valuable, with German a plus but not essential
• Experience of previously working within a customer support role
• Strong communication and customer care skills
• Excellent attention to detail and quality
• The ability to learn new systems and processes quickly
• A solution‑focused, adaptable approach
• Confidence working independently while collaborating as part of a team

Responsibilities

• Process high‑value customer orders efficiently and accurately, reviewing customer specifications and commercial terms
• Respond to customer enquiries and identify suitable solutions
• Keep customers informed about order status, delivery dates, product availability and pricing
• Partner with Technical Support, Quotes, Finance, Sales and Field Service & Support to deliver a world‑class customer experience
• Look for opportunities to continuously improve how we work and safeguard best practice
• Support additional priorities as needed
• Grow through meaningful work

Skills

Fluent English

German a plus

Customer support experience

Communication skills

Attention to detail

Adaptable

Independent yet collaborative

Job description

Illumina, Inc. in Eindhoven is seeking a Customer Support Specialist to act as a primary contact for customers across EMEA.

Based at the Eindhoven EMEA distribution centre, you will process high‑value orders, respond to inquiries, and collaborate with Technical Support, Finance, Sales and Field Service to deliver a best‑in‑class experience. The role combines office presence with hybrid work, requiring 2 days per week in the office.