Impact IT & Data Support for Open Chain Ops

Tony's Chocolonely; Amsterdam; Hybrid; EUR 46,000 - 57,000; Full time

Benefits offered by this job

Hybrid work in Amsterdam

Salary with holiday pay

L&D budget

Training programs

Chocolates

Job summary

Tony's Chocolonely is seeking an operational technology all-rounder to keep TOC tech and data systems running smoothly. Based in Amsterdam, you will be the first contact for application support across Europe and West Africa, collaborating with the TOC Tech & Data Team and wider IT partners.

You will manage the support backlog, test solutions, configure systems, and maintain user documentation while identifying ways to improve processes and data flows.

Qualifications

• Experience in application management, system administration, or IT support.
• Hands-on experience with testing, QA, or development-related work.
• Curiosity about technology and data; a learner mindset.
• Familiarity with Salesforce, ERP systems, and data collection platforms.
• Ability to juggle priorities and stay structured in a fast-paced environment.
• Collaborative mindset with stakeholders across Europe and West Africa.
• Strong English communication; French is a plus.

Responsibilities

• Manage 1st and 2nd line application support and backlog across TOC ticketing systems.
• Support TOC operations including CLMRS, traceability, invoicing, farmer data, user management, and reporting.
• Perform QA: refine requirements, create and execute test cases, ensure quality.
• Configure IT systems across Beantracker, Salesforce, Farmtracker, and Business Central.
• Build and maintain user documentation for end users.
• Collaborate on data analysis by assisting Data Analysts with cleaning, validating, or visualising data.
• Drive continuous improvement by challenging existing solutions and proposing efficiency gains.

Skills

Application management

System administration

QA/testing

Data analysis

English proficiency

French language

Tools

Salesforce

ERP systems

Data collection platforms

Business Central (ERP)

Job description

Tony's Chocolonely is seeking an operational technology all-rounder to keep TOC tech and data systems running smoothly. Based in Amsterdam, you will be the first contact for application support across Europe and West Africa, collaborating with the TOC Tech & Data Team and wider IT partners.

You will manage the support backlog, test solutions, configure systems, and maintain user documentation while identifying ways to improve processes and data flows.