Technology & Data Support

Tony's Chocolonely Inc.; Amsterdam; Hybrid; EUR 46,000 - 57,000; Full time

Benefits offered by this job

Training program

Coaching

L&D budget

Bonus

Holiday entitlement

Job summary

Tony's Chocolonely is seeking an operational technology all-rounder to keep TOC tech and data systems running smoothly from our Amsterdam base. You will be the first point of contact for application support across Europe and West Africa, manage the support backlog, test solutions, configure systems, and maintain user documentation.

You will work with the TOC Tech & Data Team and wider IT partners to improve processes, while supporting critical operations like farmer data, invoicing, and

Qualifications

• Experience in application management or IT support.
• Hands-on testing/QA or development exposure.
• A genuine interest in technology and data.
• Ability to manage multiple systems and priorities.
• Fluency in English; French is a plus.
• Willingness to work from the Amsterdam office part-time (≈3 days/wk).

Responsibilities

• Manage 1st and 2nd line application support and backlog across TOC systems.
• Support TOC operations with technology-enabled processes (CLMRS, invoicing, master data, reporting).
• Execute quality assurance: test cases and acceptance tests with dev teams.
• Configure IT systems across Beantracker, Salesforce, Farmtracker, and ERP.
• Create and maintain end-user documentation and training materials.
• Collaborate on data analysis with TOC Data Analysts.
• Drive continuous improvement of processes and systems.

Skills

Application management

System administration

QA testing

Data analysis

English fluency

French a plus

Tools

Salesforce

ERP systems

Beantracker

Farmtracker

Business Central

Job description

Why we are here

Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

What you will do

We are looking for an operational technology all-rounder to keep all TOC tech and data systems running smoothly. Why tech and data? Because most of TOC's technology focuses on gathering and analysing farmer data, and that is at the heart of our mission. In this role, you will be the first point of contact for application support across internal and external TOC stakeholders in Europe and West Africa. You will manage the support backlog, test solutions, configure systems, and maintain user documentation, all while looking for ways to make things work better. You will work closely with the TOC Tech & Data Team, the wider IT team, and development partners. The role is part of the IT team, based in Amsterdam, and reports to the Sr. IT Business Partner TOC. If you love solving problems, are curious about technology, and want to support a supply chain that is changing the chocolate industry, this is for you.

All wrapped up

• Manage 1st and 2nd line application support: own and prioritise the support backlog across TOC's ticketing systems, resolve issues, and escale to the IT Business Partner when needed.
• Support TOC operations: help the TOC team execute key processes with a technology component, including child labour monitoring and remediation (CLMRS), operational traceability, invoicing, farmer master data, user management, and reporting.
• Execute quality assurance: join refinement and planning sessions with development teams, create and execute test cases, and safeguard quality across all TOC-owned systems.
• Configure IT systems: set up and maintain system configurations to match agreed requirements across platforms such as Beantracker, Salesforce, Farmtracker, and Business Central (ERP).
• Build and maintain user documentation: ensure all key end-user processes are documented and that internal and external stakeholders receive the training they need.
• Collaborate on data analysis: provide ad hoc support to the TOC Data Analysts by cleaning, validating, or visualising data when needed.
• Drive continuous improvement: challenge existing solutions and propose efficiency improvements to processes and systems.

Our new flavor

• Experience in application management, system administration, or a similar IT support role.
• Hands-on experience with testing, QA, or development-related work.
• A genuine interest in and curiosity about technology and data. You do not need to know everything, but you love learning and figuring things out.
• Comfortable working with multiple systems and platforms. Experience with tools like Salesforce, ERP systems, or data collection platforms is a plus.
• Ability to juggle priorities, manage a varied workload, and stay structured when things are moving fast.
• A supportive and collaborative mindset. Not everything is set in stone in this role, so you thrive in an environment where you can shape things as you go.
• Strong problem-solving skills. You see a challenge and your first instinct is to dig in and fix it.
• Able to manage a broad, international group of stakeholders across Europe and West Africa with patience and clarity.
• Proficient in English, both verbal and written. French is a big plus.
• Basic knowledge of process improvement methodologies.
• We are all about being more in person than apart: this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too!
• Believe wholeheartedly in Tony's purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits (the icing on the cake)

At Tony's you will get the opportunity to be part of something extraordinary: first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We are dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate. But we also know chocolate will not cover the bills, so we have made sure your salary is just as rewarding. For this role that means a salary between 46k -57k on a yearly basis, including holiday pay.

Sounds like you?

Are you passionate about making a difference in the world?

At Tony's we are convinced that diversity of thought, background and perspectives will make us stronger (...just like the different flavors of our chocolate assortment). Our mission is founded on principles of equity and justice, and we are actively seeking candidates who bring new perspectives and life experiences, especially from underrepresented groups. We look forward to your application!

A note on AI

AI is great at many things. But capturing what makes you you? Not so much. So when you are applying, we would love to hear your voice. The things that excite you, the way you think, and a glimpse of your personality help us understand who you are far better than a perfectly crafted AI answer.