Identity & Authentication Support Engineer

Anoigo; Amsterdam; On-site; EUR 38,000 - 49,000; Full time

Benefits offered by this job

Bonus opportunities

A company pension scheme

Job summary

Anoigo is seeking a Support Engineer in Amsterdam to help organizations use our authentication platform. You will handle first and second line support and work on technical issues involving protocols, servers and security beyond standard IT support.

Responsibilities include investigating authentication issues, configuring customer environments, managing certificates, and documenting solutions. Growth into security, DevOps or identity engineering is supported.

Qualifications

• At least 2 years of relevant technical IT experience.
• Clear Dutch and English communication.
• Structured and analytical problem solving.
• Own issues and follow through to resolution.
• Comfortable talking to both technical and non-technical users.

Responsibilities

• Handle and analyse incoming support requests.
• Investigate login and authentication issues across multiple systems.
• Troubleshoot SAML and OpenID Connect authentication flows.
• Install and configure new customer environments.
• Manage and replace signing and TLS certificates.
• Analyse log files and identify root causes of incidents.
• Help restore services after outages or configuration errors.
• Advise customers and technical contacts on integrations.
• Document solutions and improve internal knowledge.

Skills

Java

Web servers (Apache/Tomcat)

Certificates/HTTPS

Authentication protocols (SAML/OpenID)

Jira JSM

Tools

Jira JSM

Job description

Anoigo is seeking a Support Engineer in Amsterdam to help organizations use our authentication platform. You will handle first and second line support and work on technical issues involving protocols, servers and security beyond standard IT support.

Responsibilities include investigating authentication issues, configuring customer environments, managing certificates, and documenting solutions. Growth into security, DevOps or identity engineering is supported.