Amsterdam-Based Merchant Tech Support Engineer

United States Digital Space LLC; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

The Technical Support Engineer role at the company is based in Amsterdam and focuses on providing first-line technical support to merchants worldwide. You will work across technical and commercial teams to ensure merchants can process payments and grow their business on our platform.

You will act as a key knowledge source on the platform, APIs, and standard integration methods, while maintaining a strong focus on customer experience and timely resolution of issues.

Qualifications

• Strong written and verbal English communication.
• Ability to troubleshoot APIs and web technologies.
• Comfort with HTML/JavaScript and scripting.
• Ability to manage multiple merchant issues with urgency and accuracy.

Responsibilities

• Be the first interface with merchants across the globe and provide direct technical support.
• Support the full lifecycle of merchants’ use of the platform and APIs.
• Act as internal product advocate, feed back issues to product teams.
• Advise merchants on best implementation practices and resolve merchant issues.

Skills

API troubleshooting

Postman

HTML/JavaScript

Customer communication

Problem solving

Tools

Postman

Job description

The Technical Support Engineer role at the company is based in Amsterdam and focuses on providing first-line technical support to merchants worldwide. You will work across technical and commercial teams to ensure merchants can process payments and grow their business on our platform.

You will act as a key knowledge source on the platform, APIs, and standard integration methods, while maintaining a strong focus on customer experience and timely resolution of issues.