Hybrid Systems Engineer - Financial Services

CSC; Amsterdam; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

CSC is seeking a Systems Engineer to provide Tier 2 support for global financial applications. You will troubleshoot complex incidents, monitor health, and collaborate with infrastructure and development teams to improve reliability.

The role operates in a hybrid model across multiple European hubs, with a salary range of 45,000–55,000 EUR depending on experience and skills. Strong focus on SLAs, RCA, and cross-functional coordination.

Qualifications

• Strong experience supporting enterprise applications in a production environment.
• Solid understanding of: application architecture and integrations, databases (SQL), operating systems (Windows), APIs, batch processing, and job scheduling.
• Experience with monitoring, logging, and alerting tools.
• Ability to troubleshoot across application, infrastructure, and integration layers.
• Typically 3+ years in application support, or a similar role.
• Proven experience in a Tier 2 or Tier 3 support function.
• Experience supporting systems in a financial services or regulated environment is strongly preferred.
• Strong analytical and problem‑solving skills.
• Calm, methodical approach when working under pressure.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and incidents concurrently.
• Strong sense of ownership and accountability.
• IT-related degree or equivalent experience.
• ITIL Foundation or higher.
• Relevant technical certifications are a plus.

Responsibilities

• Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
• Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
• Perform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actions.
• Participate in major incident bridges, providing clear technical leadership and communication.
• Monitor application health, performance, and availability using enterprise monitoring tools; identify trends and address issues proactively.
• Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure.
• Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring.
• Review and assess changes for risk and operational readiness.
• Collaborate closely with GFS business users to understand application usage and needs.
• Translate business issues into technical analysis and actionable remediation.
• Provide clear communication to technical and non‑technical stakeholders.
• Create and maintain technical documentation, runbooks, and support procedures.
• Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes.
• Identify opportunities to improve reliability, supportability, and operational efficiency.
• Support automation efforts for monitoring, alerting, and routine tasks.
• Promote best practices in application support, security, and compliance.

Skills

App support

SQL

Windows OS

APIs

Batch processing

Job scheduling

Monitoring tools

Troubleshooting

Communication

Multi-tasking

Ownership

Financial services knowledge

Education

Bachelor's degree in Computer Science/Information Systems

ITIL Foundation

Certifications (cloud, DB, OS)

Job description

CSC is seeking a Systems Engineer to provide Tier 2 support for global financial applications. You will troubleshoot complex incidents, monitor health, and collaborate with infrastructure and development teams to improve reliability.

The role operates in a hybrid model across multiple European hubs, with a salary range of 45,000–55,000 EUR depending on experience and skills. Strong focus on SLAs, RCA, and cross-functional coordination.