Hybrid: Control Tower Team Lead, Transport Planning

ATC Computer Transport & Logistics; Haarlemmermeer; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Hybrid working environment

AIG Virtual Care Programme

Employee assistance programme

Company pension plan

Opportunities for continuing profes­s­

Job summary

ATC Computer Transport & Logistics is seeking a proactive Team Lead to oversee the Planning Team within our Control Tower. You will manage transport planning for hyperscale data centre clients across Europe, the UK and Ireland, ensuring shipments, routes and resources meet service and performance targets.

Reporting to the Planning Manager, you will coach staff, monitor KPIs, handle escalations, and drive process improvements daily.

Qualifications

• Substantial experience in transport planning, ideally 3+ years in a logistics or planning environment.
• Experience in logistics with high-service or white glove operations beneficial.
• Strong leadership, communication and interpersonal skills.
• Excellent written and verbal communication with customers, colleagues and external partners.
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent IT skills, including Microsoft Office and Microsoft 365 applications.
• A good understanding of the EU Working Time Directive and relevant transport compliance requirements is beneficial.
• A proactive approach to problem solving, process improvement and service delivery.

Responsibilities

• Lead day-to-day activities of the Planning Team to meet customer service and operational performance targets.
• Oversee internal truck fleet planning to achieve utilisation targets.
• Provide updates to the Planning Manager on team performance, planning activity, KPI trends and service delivery.
• Oversee shipment monitoring and customer communications, handling updates and escalations accurately.
• Lead daily operational calls and communicate priorities, risks and actions clearly.
• Support team resource planning, including rota coverage and holiday approvals.
• Liaise with subcontractors, overseas offices and customers to meet schedules and service levels.
• Coach and develop team members through regular performance reviews and training.
• Assist audits, SOP reviews and process improvements to maintain quality and compliance.
• Liaise with Finance for billing and quotes; complete payroll reporting and related tasks.

Skills

Leadership

Transport planning

Communication

Organisational skills

Tools

Microsoft Office

Microsoft 365

Job description

ATC Computer Transport & Logistics is seeking a proactive Team Lead to oversee the Planning Team within our Control Tower. You will manage transport planning for hyperscale data centre clients across Europe, the UK and Ireland, ensuring shipments, routes and resources meet service and performance targets.

Reporting to the Planning Manager, you will coach staff, monitor KPIs, handle escalations, and drive process improvements daily.