Senior Client Delivery Lead – Managed Services (On-Site)

NTT DATA, Inc.; Eindhoven; On-site; EUR 120,000 - 170,000; Full time

Job summary

NTT DATA in Eindhoven is seeking a Client Delivery Executive to lead managed-services client delivery within a strategic engagement. This senior, client-facing role has end-to-end accountability for contracts, client satisfaction, service performance, and governance.

You will be the senior delivery management contact, working with client stakeholders and NTT DATA delivery teams to ensure services meet commitments and support the client's business.

Qualifications

• Substantial senior leadership experience in managed services or equivalent IT delivery environment.
• Proven experience managing senior client relationships and complex engagements.
• Experience coordinating cross-functional teams and stakeholders in a matrix organization.
• Strong commercial and financial management, including direct P&L ownership and budgeting.

Responsibilities

• Take end-to-end delivery accountability for assigned managed-services contracts, ensuring services align with scope, SLAs and contractual commitments.
• Serve as the senior delivery management contact and client liaison; maintain trusted relationships and clear communication.
• Provide senior oversight and orchestration of service delivery across delivery managers, specialists and cross-functional teams.
• Lead governance, service reviews, steering committees and escalations; drive timely corrective actions and risk mitigation.
• Own the P&L for assigned contracts, including budgeting, forecasting, cost control and revenue management.

Education

Undergraduate degree in Information Technology, Business or related field

Job description

NTT DATA in Eindhoven is seeking a Client Delivery Executive to lead managed-services client delivery within a strategic engagement. This senior, client-facing role has end-to-end accountability for contracts, client satisfaction, service performance, and governance.

You will be the senior delivery management contact, working with client stakeholders and NTT DATA delivery teams to ensure services meet commitments and support the client's business.