Housekeeping Turn Down Attendant

Waldorf Astoria Amsterdam; Amsterdam; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

GO Hilton program

50% discount on Food & Beverage

Discounts on products & services

Cross training

Yearly departmental team outing

Hilton University e-learnings

Job summary

Waldorf Astoria Amsterdam is seeking a Housekeeping Turn Down Attendant to deliver high-quality guest room care and replenish amenities. You will manage guest requests, uphold the brand’s standards, and contribute to a courteous, elegant guest experience in a luxury setting.

The role emphasizes attention to detail, professional grooming, and the ability to work solo or in a team. Prior hotel housekeeping experience is beneficial and eligibility to work in the Netherlands is required.

Qualifications

• Positive attitude and strong customer-service mindset are essential.
• Clear communication in English and ability to follow instructions.
• Attention to detail in cleaning guest rooms and maintaining amenities.
• Excellent grooming standards and professional appearance.
• Ability to work independently or as part of a team.
• Eligibility to work in the Netherlands (residence/work permit).
• Prior housekeeping or hotel experience is a plus.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Vacuum rooms and corridors.
• Change and replenish bed linen, towels and guest amenities.
• Undertake regular deep cleaning tasks.
• Restock and maintain trolley daily.
• Be environmentally aware and reduce waste.
• Dispose of waste accordingly and follow safety rules.
• Manage guest requests promptly and professionally.
• Comply with hotel security, fire regulations and health & safety laws.
• Carry out lost property procedures.
• Assist other departments and maintain good relations.

Skills

Positive attitude

Good communication skills

Customer service

Eye for detail

Grooming standards

Teamwork

English language (spoken)

Residence/work permit NL

Job description

Welcome to the timeless luxury world of Waldorf Astoria. Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how craft unexpected moments with a rich level of customer service, you may just be the team member we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Housekeeping Turn Down Attendant with Waldorf Astoria Hotels & Resorts is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

Required

As a Housekeeping Turn Down Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Housekeeping Turn Down Attendant would also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Housekeeping Turn Down Attendant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Eye for detail
• Excellent grooming standards
• Ability to work on their own or in teams
• Good knowledge of the English language (spoken)
• Candidate must be in the possession of a valid residence and working permit for the Netherlands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

What benefits will I receive?

• As an employee you will become a member of the GO Hilton program, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 7,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.
• 50% discount on Food & Beverage
• Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
• Cross training
• Yearly departmental team outing
• Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.