Housekeeping Supervisor

Waldorf Astoria Amsterdam; Amsterdam; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Reduced room rates at Hilton worldwide

50% discount on Food & Beverage

Discounts on products and services

Yearly departmental team outing

Job summary

Waldorf Astoria Amsterdam is looking for a Housekeeping Supervisor to oversee the housekeeping team and ensure exceptional guest experiences. This role involves supervising Room Attendants, managing daily cleaning tasks, and maintaining high cleanliness standards.

The ideal candidate should have experience in housekeeping, strong communication skills, and be committed to high customer service levels. The position offers various benefits, including room discounts across Hilton properties.

Qualifications

• Committed to delivering a high level of customer service.
• Experience in Housekeeping department.
• Positive attitude and good communication skills.

Responsibilities

• Supervise Room Attendants and Housemen.
• Manage guest requests and allocate daily tasks.
• Inspect guest bedrooms to ensure they meet standards.

Skills

Customer service

Housekeeping experience

Good communication skills

Team management

Flexibility for night shifts

Fluent English

Job description

Welcome to the timeless luxury world of Waldorf Astoria. Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the team member we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver guests a single rich experience at every extraordinary place they visit.

A Housekeeping Supervisor with Waldorf Astoria Hotels & Resorts is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Housekeeping Manager.

Responsibilities

As a Housekeeping Supervisor, you are responsible for supervising Room Attendants and Housemen to deliver an excellent Guest and Member experience. A Housekeeping Supervisor would also be required to assist the Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants and Housemen
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Aware of all room categories and amenities
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Ensure guest laundry is cleaned and delivered in a timely manner
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Represent the needs of the team to others in the hotel
• Be environmentally aware
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

Qualifications

A Housekeeping Supervisor serving Hilton Worldwide Brand hotels and vacations always works on behalf of our Guests and collaborates with other Team Members.

• Committed to delivering a high level of customer service
• Experience in Housekeeping department
• Positive attitude
• Good communication skills
• People manager
• High standards of cleanliness
• Ability to work on their own or in teams
• Flexible to do night shifts
• Excellent in English language
• Well groomed and good personal hygiene
• Candidate must possess a valid residence and working permit for the Netherlands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in managing/supervising a team in a similar role
• IT proficient
• Willingness to develop team members and self

Benefits

• As an employee you will become a member of the GO Hilton program, which provides reduced room rates in all our hotels worldwide, allowing access to more than 7,000 properties in over 100 countries for yourself and your family.
• 50% discount on Food & Beverage
• Discounts on products and services offered by Hilton Worldwide and its partners, such as Guerlain
• Cross training
• Yearly departmental team outing
• Hilton University offers more than 2,500 e-learnings