Assistant Banqueting Manager

Hotelprofessionals; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Room rate discounts

Food & Beverage discount

Global employee benefits program

Hilton partner discounts

Job summary

Hilton Worldwide is seeking an Assistant Banqueting Manager to lead banquets and events with a focus on top-tier guest experience in a premium hotel environment.

You will manage operations, drive service excellence, and partner with the G&C&E team to enhance offerings while controlling costs and training staff for peak performance.

Qualifications

• Experience in operational groups within Conference & Events.
• Proven ability to deliver profit, control costs and build customer loyalty.
• Excellent written and verbal communication skills.
• Strong leadership and team-building capabilities.
• G&C&E operations experience in hotel/events center.

Responsibilities

• Manage all Banquets/Events operationally and administratively.
• Maintain exceptional levels of customer service.
• Evaluate guest satisfaction with focus on continuous improvement.
• Propose ideas to expand G&C&E offerings in coordination with supervisors.
• Monitor costs and identify action areas to improve efficiency.
• Ensure ongoing staff training and development.
• Lead meetings and document minutes; communicate outcomes.
• Handle staff performance issues per policies.

Skills

Banquets & events operations

Leadership

Communication skills

Customer service excellence

Cost control

Training & development

Team performance management

Education

Degree or diploma in Hotel Management

Job description

An Assistant Banqueting Manager with Waldorf Astoria Hotels & Resorts is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience.

What will I be doing?

• Manage all Banquets/Events operationally and administratively.
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Propose ideas to build the range and quality of G,C&E, in cooperation with the G,C&E Supervisor
• Contain costs, identifying any areas for action
• Ensure training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Comply with hotel security, fire regulations and all health and safety legislation

What Are We Looking For

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

An Assistant Banqueting Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

• Strong knowledge of hotel/leisure/service sector
• Record of success in Operational Group, Conference & Events departments, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team
• G,C&E Operations experience in a managerial position in hotel/Events Centre
• Team player
• Great organisational skills and flexible to adapt to any situation
• In the possession of a valid working permit and residence permit for the Netherlands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree or diploma in Hotel Management or equivalent
• Passion for delivering exceptional levels of guest service
• Experience in luxury environment

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement.

As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well. Not only will you receive discount on room rates but also 50% off on Food & Beverage.

In addition you will be entitled to discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain and Avis.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands. The magnitude of this company leads to numerous career opportunities worldwide. The company also manages the world-class guest reward program Hilton HHonors®.