Housekeeping Supervisor

Hotelprofessionals - Waldorf Astoria Amsterdam; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Reduced room rates

50% discount on Food & Beverage

Referral bonus

Yearly departmental team outing

Hilton University e-learnings

Job summary

Hotelprofessionals - Waldorf Astoria Amsterdam seeks a Housekeeping Supervisor to oversee room attendants and ensure high guest satisfaction. Duties include managing room allocations, supervising cleaning tasks, and maintaining standards.

The ideal candidate should have experience in luxury housekeeping, good communication skills, and a commitment to service excellence. Benefits include discounted rates at Hilton hotels and extensive training opportunities.

Qualifications

• Experience in a luxury environment is preferred.
• Must possess a valid residence and working permit for the Netherlands.

Responsibilities

• Supervise Room Attendants and Housemen.
• Daily allocation of rooms and tasks.
• Manage guest requests and monitor standards.
• Conduct routine inspections of guest bedrooms.

Skills

Customer service

Housekeeping experience

Positive attitude

Good communication

People management

High standards of cleanliness

Ability to work independently

English proficiency

Job description

Welcome to the timeless luxury world of Waldorf Astoria. Waldorf Astoria Hotels & Resorts reflects the culture and history of its locations, offering guests an exceptional environment and personalized attention.

A Housekeeping Supervisor with Waldorf Astoria Hotels & Resorts is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Housekeeping Manager.

What will I be doing?

As a Housekeeping Supervisor, you are responsible for supervising Room Attendants and Housemen to deliver an excellent Guest and Member experience. You will also assist the Housekeeping Manager and monitor standards. Specifically, you will perform the following tasks to the highest standards:

• Supervise Room Attendants and Housemen
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Aware of all room categories and amenities
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Ensure guest laundry is cleaned and delivered in a timely manner
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Represent the needs of the team to others in the hotel
• Be environmentally aware
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Housekeeping Supervisor serving Hilton Worldwide Brand hotels and vacations must work on behalf of our Guests and collaborate with other Team Members.

To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:

• Committed to delivering a high level of customer service
• Experience in Housekeeping department in a luxury environment
• Positive attitude
• Good communication skills
• People manager
• High standards of cleanliness
• Ability to work on their own or in teams
• Excellent in English language
• Well groomed and good personal hygiene
• Candidate must possess a valid residence and working permit for the Netherlands

It would be advantageous if you demonstrate the following capabilities:

• Experience in managing/supervising a team in a similar role
• IT proficient
• Willingness to develop team members and self

What benefits will I receive?

• Member of the GO Hilton programme, reduced room rates worldwide
• 50% discount on Food & Beverage
• Discounts on products and services offered by Hilton Worldwide and its partners, e.g., Guerlain
• Cross training
• Referral bonus across Hilton Hotels in the Netherlands
• Yearly departmental team outing
• Hilton University offers more than 2500 e-learnings

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime