F&B Supervisor

Clink Hostels Ltd; Amsterdam; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free accommodation

Discounted accommodation for friends/f

50% off select Food and Beverage

€400 backpacker experience on 1-year

Up to 20 hours paid volunteering per年

Employee Referral Scheme

Travel allowance

Job summary

Clink Hostels Ltd at ClinkNOORD is seeking a Supervisor to lead front-of-house operations and create memorable guest experiences. You’ll supervise shifts, supervise staff, and uphold service standards in a design-led hostel known for events and community.

The role focuses on hospitality excellence, staff coaching, and active involvement in events, food & beverage, and guest relations to ensure a smooth day-to-day operation.

Responsibilities

• Deliver standout service with a warm, friendly and authentic approach to guests across all front-of-house departments.
• Lead shifts as MOD (Manager on Duty), taking ownership for safety and clear guest/staff communication.
• Maintain high service standards and coordinate cross-training for the team.
• Ensure food safety standards are adhered to and confidently serve all products; assist with training and QC.
• Coach and mentor the team; act as first point of contact for day-to-day issue management.
• Organise daily tasks, coordinate breaks, and ensure a host is on the floor to welcome guests.
• Be the on-shift point of contact to answer guest or team questions and ensure smooth operations.
• Foster a positive atmosphere with open communication and good inter-department relations.
• Assist management with training new and existing staff and with developing hostel procedures.
• Actively upsell in-house offerings to maximise guest experience and revenue across bars and cafés.
• Keep F&B areas stocked, clean, and ready for service across bar, cafe, and service stations.
• Drive sales through table service and add-on recommendations during guest interactions.
• Create a lively, welcoming hostel vibe and encourage guest engagement in social spaces.
• Support events and assist with driving bar revenue during busy periods.

Job description

Full-time

Fixed-term

Your mission

This role is based at ClinkNOORD, in a design-led, social youth hostel that’s known for events, community, and bringing people together from all over the world. We welcome international travellers year-round, and we’re big on the kind of hostel experience where strangers end up becoming friends. Your role at Clink Hostels as a Supervisor is central to making our guests experience a memorable one. You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with the team across the front of house, kitchen, café, events and bar.

Your profile

What you’ll actually be doing:

• Deliverstand-outservice with a warm,friendlyand authentic approach – creating memorable experiences for every guestacrossguest facing departments.
• You will often lead the shifts in the building as the MOD (Manager on Duty), taking ownership and be responsible for the safety and communication of guests and staff.
• Monitor andmaintainhigh standardsof service, ensuring cross-training for the team in all areas.
• Ensure all food safety standards are adhered to at all times . Be confident in serving all products (various coffees, beverages, food items, etc.) and support staff training and quality control.
• Coach and mentor the team with their daily tasks, team management, development etc. and act as first point of contact for any issue management.
• Organise the daily tasks, help co-ordinate break times, ensure there is always a host on the floor to welcome and help guests.
• Act as the first point of contact when on shift to help with guest or team queries ensuring the smooth day-to-day running of the hostel.
• Nurture a positive atmosphere amongst the team where thereisopen communication and a fun vibe, whilemaintaininggood relationships with other departments across the business.
• Assistthe management team with training new and current team members, support their development and growth in the hostel.
• Support the assistantoperationsmanager in creating new procedures and/or initiatives to improve the guest experience and the smooth running of the hostel. This includes full training,executionand follow-up review whereappropriate. As well as the team schedule,monitorand adjust on a daily basis in case of sickness and/or absence and report these to the management team.
• Actively upsell and promote ourin-houseofferings – recommending coffees,ancillary sales,cocktails, fooddealsand specials to maximise guest experience and revenue.
• Ensure all F&B areas (bar, café, service stations) are fully stocked, clean,organisedand ready for service at all times .
• Ensure adherence to all food safety and health and safety requirements in line with legislation and internal procedures.
• Drive sales through table service and engagement – confidently suggesting add-ons likecoffee,food,cocktailsor upgrades during guest interactionsin front of house areas
• Create a lively and welcoming atmosphere – helping shape the social vibe of the hostel and encouraging guests to stay, relax and spend time in thesocialspaces.
• Support and activelyparticipatein events – promoting drink specials, engaging withguestsand helping boost bar revenue during busy periods
• Any ad-hoc duties that may naturally arise in your role

Why us?

• Free and discounted accommodation for you, discounted stays for friends and family
• 50% off select Food and Beverage
• €400 backpacker experience when you hit your 1-year anniversary
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Travel allowance (depending on elegibility)

Reality check

We are an equal opportunities employer. We'll treat your application with respect and only contact you if you're invited to interview. GDPR applies - if we don't move forward, your data gets deleted within a month and won't be shared with anyone.

Why you’ll love working at Clink

Clink is not your average hostel, and this isn't your average hospitality job. Our spaces have history. Our events have personality. And the people who work here? They're the same people who'd want to stay here.

You'll join a team who genuinely invested in what happens here and who shows up. We celebrate individuality, support your growth, and give you a proper voice in how things work. Expect social events worth showing up to, and benefits that matter.

About us

At Clink Hostels, we love working with people who are passionate about the guest experience. Our team come from all walks of life and bring their unique experience and perspectives to make a genuine impact on the people who stay with us.

If you would like to be part of a journey whether it’s in your own career or one of our guests’ journeys, check out our open job listings.