Clink all-rounder - Night Team

Clink Hostels; Amsterdam; On-site; EUR 19,000 - 23,000; Part time

Benefits offered by this job

Free and discounted accommodation for你

Job summary

Clink Hostels in Amsterdam is seeking a part-time, fixed-term front-of-house all-rounder to welcome guests and create a vibrant hostel atmosphere. You’ll greet travelers, assist with check-in, upsell extras, and contribute to a lively, social vibe across common areas like the bar and café.

You’ll engage with guests, share local tips, and help organize events, while learning new skills and growing with a diverse team. This role supports a dynamic, community-driven hostel experience.

Qualifications

• Warm, authentic hospitality attitude and guest focus.
• Willingness to engage in social events and local experiences.
• Ability to learn and adapt to new tech and systems.

Responsibilities

• Greet and serve travelers with a warm, friendly attitude.
• Work across hostel areas: bar, check-in, café, breakfast.
• Assist guests with check-in, upsell like breakfast or late checkout.
• Create a relaxed, social atmosphere encouraging connections.
• Upsell naturally (late checkout, bar, coffee, events).
• Handle complaints with empathy and resolve issues.
• Collaborate with team for a seamless guest experience.
• Learn new skills like making coffees and pouring pints.

Skills

Sociable communicator

Travel passion

Hospitality experience

Tech-savvy learner

City knowledge sharing

Team player

Eager to learn

Job description

Part-time

Fixed-term

14.99 € per hour

Your mission

Clink all-rounder
You're the first person our guests meet when they walk through our doors. You set the tone, create the vibe, and make sure people feel welcome the second they walk in. You're not just on top of check-in or serving coffee - you're the reason someone leaves their room, joins the karaoke night, or ends up with three new travel buddies to explore the city.
This isn't a role where you stand behind a desk waiting for things to happen. You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with your colleagues to make a truly memorable guest experience. Your job is making sure travelers leave wanting to tell their friends about it and book their next stay.

What you’ll actually be doing:

• Customer service is key and your role will revolve around greeting and serving travelers with a warm, friendly and authentic attitude.
• Working across areas of the hostel like the bar, check-in area, café, breakfast etc.
• Supporting guests who are checking in, offering upgrades like breakfast or late checkout and genuinely creating a connection with the guest.
• Help us to curate the vibe of the hostel by creating a relaxed, friendly and social atmosphere where guests feel encouraged and supported to connect with fellow travelers.
• Upselling in a way that that feels natural and helpful - spotting opportunities for late checkouts, bar visits, coffees, or promoting our in-house events.
• Handling complaints and issues with genuine empathy - making sure travelers feel heard and supported.
• Working as a team to help create a seamless guest experience.
• Learning new skills as needed such as making coffees, pulling pints or solving problems.
• Supporting our events, having real conversations, helping travelers feel part of something bigger
• Share local knowledge: Offer local tips, recommendations on restaurants, culture, nightlife and hidden gems in the city, even helping to book experiences or events.
• Helping guests have the kind of stay they'll leave a 5-star review about!

You are:

• A confident, sociable communicator who gains energy in busy environments
• Passionate about travel, local culture, and connecting people (experience in hospitality, tourism, or events helps but isn't essential)
• Genuinely interested in making travelers’ stays memorable
• A quick learner who's comfortable with new tech and systems while balancing guest interaction
• Someone who actually loves the city and wants to share it with travelers
• Ready to get involved - attend social events, share ideas, be part of the crew
• Up for learning and growing through training and internal opportunities
• Excited to work with a diverse team that celebrates individuality and different perspectives

Your profile

This is hostel life, but not as you know it. Solo travellers find their people, the city's underground finds its stage, and two nights turn into five. Come for a bed. Leave with a story.

Why us?

• Fun and social work environment
• Free and discounted accommodation for you and discounted accommodation for friends and family
• 50% off food and beverage offering
• Celebrate your 1-year anniversary with a €400 backpacker experience
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Employee Assistance Program
• A variety of social events

About us

At Clink Hostels, we love working with people who are passionate about the guest experience. Our team come from all walks of life and bring their unique experience and perspectives to make a genuine impact on the people who stay with us.

If you would like to be part of a journey whether it’s in your own career or one of our guests’ journeys, check out our open job listings.