Hospitality Tech BA — PMS & Guest Experience

landal; Amsterdam; Hybrid; EUR 47,000 - 68,000; Full time

Benefits offered by this job

Salary €4,253–€6,076 gross/month

Bonus scheme

27 days holiday

Flexible working hours

Home working allowance

Training and education options

Pension and group insurance

Job summary

Landal in Amsterdam seeks a Business Analyst – Hospitality to translate complex hospitality operations into scalable technology requirements. You will work with Product Owners and vendors on PMS, front office tooling, cleaning solutions, POS and guest applications, ensuring alignment with park processes and data needs.

You have 4–6 years as a Business Analyst, a relevant degree, and hands-on PMS/CRS tech experience, plus a solid grasp of digital customer journeys and booking flows.

Qualifications

• 4–6 years of relevant experience as a Business Analyst.
• Proven experience with PMS/CRS technology.
• Strong understanding of digital customer journeys, content management, booking flows, and payment integrations.

Responsibilities

• Translate hospitality operations into clear requirements, user stories and acceptance criteria.
• Analyse and improve hospitality processes across 200+ parks and seasonal volumes.
• Collaborate with Product Owners and vendors on PMS, front office tooling and guest apps.
• Support Agile delivery from concept through validation with focus on reuse and consistency.
• Coordinate data flows and testing reflecting high‑volume park scenarios.

Skills

BA experience

Digital customer journeys

Education

Bachelor’s degree in Business, IT, Digital Marketing, or Information Systems

Tools

Power BI

Excel

Jira

Confluence

Job description

Landal in Amsterdam seeks a Business Analyst – Hospitality to translate complex hospitality operations into scalable technology requirements. You will work with Product Owners and vendors on PMS, front office tooling, cleaning solutions, POS and guest applications, ensuring alignment with park processes and data needs.

You have 4–6 years as a Business Analyst, a relevant degree, and hands-on PMS/CRS tech experience, plus a solid grasp of digital customer journeys and booking flows.