Hospitality Leadership Intern: Operations & Guest Experience

Hotelprofessionals; Utrecht; On-site; EUR 7,616 - 9,123; Full time

Benefits offered by this job

Hotel discounts

50% food and beverage discount

Employee discounts via personeelsvoord

Learning and development opportunities

Advanced onboarding programme

Career growth across PPHE Hotel Group

Meal during shift

Travel allowance (€0.21/km, up to €200

Annual company parties and outings

Time for school projects or thesis

Internship allowance (€750 gross per月)

Job summary

Park Plaza Utrecht offers a modern and stylish stay in the heart of the city. As a Management Intern, you will be the right hand of the General Manager, supporting leadership across departments and gaining hands-on experience in daily management, strategy projects, and cross-department collaboration.

The internship runs February 2027 for 5–12 months, full-time, with opportunities to develop leadership skills while contributing to guest satisfaction, operational excellence, and team engagement

Qualifications

• Enrolled in hospitality/hotel management program.
• Excellent English (written and spoken).
• Prior hospitality or customer service experience.
• Available for internship 5–12 months.
• Eligible to complete internship in the Netherlands.

Responsibilities

• Support the General Manager in daily operations and strategic activities across departments.
• Prepare management meetings, coordinate team sessions, and support internal communication.
• Provide operational support across Front Office, Food & Beverage, and Meetings & Events.
• Contribute to improving the guest journey and arrival experience through analysis and implementation of ideas.
• Support quality control checks and ensure brand standards are consistently met.
• Assist with projects related to commercial activities, events, and hotel performance.
• Engage with guests and colleagues, providing a professional and personalised experience.
• Support sales activities including show-rounds, upselling, and promoting hotel outlets.
• Demonstrate leadership by example, supporting department heads with administrative and operational tasks.
• Take ownership of assigned projects and contribute ideas to improve hotel performance and guest satisfaction.

Skills

Strong English communication

Hospitality/customer service

Proactive and organized

Leadership interest

Willing to learn

Cross-department collaboration

Education

Hospitality / hotel management study

Tools

PMS familiarity

Job description

Park Plaza Utrecht offers a modern and stylish stay in the heart of the city. As a Management Intern, you will be the right hand of the General Manager, supporting leadership across departments and gaining hands-on experience in daily management, strategy projects, and cross-department collaboration.

The internship runs February 2027 for 5–12 months, full-time, with opportunities to develop leadership skills while contributing to guest satisfaction, operational excellence, and team engagement