Head of Strategy and Operations

Thuisbezorgd.nl; Amsterdam; On-site; EUR 150,000 - 190,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam, NL, seeks a Head of Strategy and Operations - Growth to shape our strategic agenda, governance, and execution. This role blends strategy, operations, and Chief of Staff duties with direct exposure to the C-suite.

The position starts at head level and grows with impact; you will partner across functions, drive alignment, and scale management rituals as the company expands globally.

Qualifications

• Proven experience shaping strategy, operations, or business partnering with measurable impact.
• Strong ability to define and govern processes, rituals, and organizational design.
• Comfort with OKRs, dashboards, and performance metrics to track outcomes.

Responsibilities

• Drive the full strategic planning cycle from discussions to prioritisation and budget allocation.
• Own company-wide governance, communication, and alignment to remove duplication.
• Identify red flags early, unblock teams, and accelerate execution.
• Design and evolve the management model, rituals, and processes as the company scales.
• Act as Chief of Staff to C-level stakeholders, influencing decisions with context.
• Provide end-to-end visibility to the CEO on strategic attention needs.
• Translate cross-functional challenges into clear, actionable frameworks.

Skills

Strategy and ops leadership

Governance design

OKRs & dashboards

Cross-functional bottlenecks

C-level stakeholder mgmt

High-growth tech experience

Consultancy/transformation

NL relocation / placement

English fluency

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

We're seeking an exceptional strategic operator to join JET as Head of Strategy and Operations - Growth. This role combines Management Model ownership with a Chief of Staff function, operating at the intersection of strategy, execution, and governance with direct C-level exposure.

This starts as a Head-level role, but it's deliberately designed to evolve. The more impact this area creates, the more it grows, and so will the person running it.

These are some of the key ingredients to the role:

• Drive the full strategic planning cycle: from discussions to prioritisation, OKR definition, and budget allocation
• Own company-wide governance, communication, and alignment, avoiding duplication and unnecessary overhead
• Identify red flags early, remove cross-functional bottlenecks, and unblock teams to accelerate execution
• Design and evolve the management model, rituals, and processes as the company scales
• Act as Chief of Staff to C-level stakeholders, influencing decisions and priorities through insight and context
• Provide end-to-end visibility to the CEO on where attention is needed
• Translate complex cross-functional challenges into clear, actionable frameworks

What will you bring to the table?

• Proven experience in strategy, operations, consulting, or business partnering with demonstrable impact
• Strong analytical and commercial acumen, comfortable with OKRs, dashboards, and performance metrics
• Expertise in process design, governance, and organisational effectiveness
• Exceptional ability to influence and build relationships at C-level without direct authority
• Track record of diagnosing and solving cross-functional bottlenecks
• Experience in high-growth, technology, or marketplace businesses highly desirable
• Consultancy background preferred; PMO or transformation experience beneficial
• Self-starter guided by company priorities, not local agendas
• Comfortable navigating between strategic and tactical; thrives in fast-paced, ambiguous environments
• Based in or willing to relocate to the Netherlands
• Fluent in English with excellent communication skills

At JET, This Is How We Play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

At the heart of the JET Customer League are our values: Own Your Results, Keep It Simple, Move Fast, Lift Each Other Up. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.