Head of Operations - AI-Driven FinTech & Integrations

ABC People; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

ABC People is partnering with a fast-growing fintech scale-up in Amsterdam that reshapes payments. As Operations Lead you’ll own day-to-day operations, optimize processes, drive AI-enabled improvements, and align with Sales, Support and external partners.

You’ll build KPI reporting, own system integrations (CRM, payment platforms, support tools), and lead a high-performing team to translate data into strategic actions in a fast-growing environment.

Qualifications

• 3–5+ years in operations, including time in a leadership role.
• Proven track record building and implementing AI-driven solutions.
• Experience with system integrations and automated workflows.
• AI-first mindset: you default to AI when solving operational problems.
• Hands-on process optimization experience in a fast-growing environment.
• Strong KPI reporting and translating data into strategy.
• Comfortable negotiating with partners and vendors.
• Affinity with fintech, payments, or SaaS is a strong plus.

Responsibilities

• Lead, coach, and develop the Operations team.
• Build and run KPI reporting, turn data into concrete improvement actions.
• Design and ship process improvements across the company, often using AI and automation.
• Own integrations between internal and external systems (CRM, payment platforms, support tools).
• Manage relationships and negotiations with distributors and partners.

Skills

Leadership

AI-driven solutions

KPI reporting

Process optimization

System integrations

Vendor negotiations

Fintech affinity

Tools

CRM integrations

Automation workflows

Job description

ABC People is partnering with a fast-growing fintech scale-up in Amsterdam that reshapes payments. As Operations Lead you’ll own day-to-day operations, optimize processes, drive AI-enabled improvements, and align with Sales, Support and external partners.

You’ll build KPI reporting, own system integrations (CRM, payment platforms, support tools), and lead a high-performing team to translate data into strategic actions in a fast-growing environment.