Head of Market Operations & Transformation

Vandebron; Amsterdam; Hybrid; EUR 95,000 - 135,000; Full time

Benefits offered by this job

Annual bonus

30 days leave

Hybrid work setup

Learning budget €1,200

Pension scheme

Home office setup budget

Job summary

Vandebron, Amsterdam, seeks a Manager Market Operations to lead a dedicated team ensuring stable, compliant market processes while driving automation and regulatory changes. You will bridge people management, operations excellence, and tech innovation, reporting to Niels Haverkort, Director Operations.

You will work with Customer Operations, Product, Tech, and Data to streamline workflows, grow the team, and uphold Vandebron’s speed and customer experience.

Qualifications

• 3+ years in a leadership role within an operational or customer-facing environment.
• Strong understanding of energy market processes (electricity, gas, EDSN, MFF).
• Experience implementing change management and rolling out regulatory updates.

Responsibilities

• Lead and coach our Market Operations & Backoffice team; run engaging meetings and 1-on-1s.
• Monitor performance of market processes from meter data to switch success.
• Act as main escalation point for cross-departmental market cases.
• Translate complex market changes into practical processes; keep the team up to speed.
• Collaborate with Tech & Data to automate market processes and improve systems.
• Represent Vandebron at industry meetings and contribute to strategic initiatives.

Education

HBO/WO degree in Business/Operations

Educational background HBO/WO level

Tools

Salesforce

Ecedo

Job description

Vandebron, Amsterdam, seeks a Manager Market Operations to lead a dedicated team ensuring stable, compliant market processes while driving automation and regulatory changes. You will bridge people management, operations excellence, and tech innovation, reporting to Niels Haverkort, Director Operations.

You will work with Customer Operations, Product, Tech, and Data to streamline workflows, grow the team, and uphold Vandebron’s speed and customer experience.