Head of Engineering Customer Onboarding

Ayvens; Amsterdam; Hybrid; EUR 150,000 - 210,000; Full time

Job summary

Ayvens Digital & IT is seeking a Head of Engineering Customer Onboarding to lead engineers across multiple departments and locations, including offshore teams. You will own productivity, delivery, budget, code quality, and engineering culture while aligning with the long-term strategy and partnering with product, business, engineering and finance.

You will mentor teams, deliver products on time and within scope, manage vendors and outsourced contracts, drive SDLC improvements, ensure high

Qualifications

• 10+ years of relevant work experience; 7+ years in a leadership role; 3+ years within Ayvens.
• Experience managing suppliers and resources as outsourced contracts.
• Master’s degree in computer science or equivalent work experience.
• Experience in e-Commerce and Partnership systems production management.
• Ability to lead meetings and user groups workshops.
• Excellent communication & stakeholder management skills.

Responsibilities

• Actively coaching and mentoring your teams.
• Delivering products, projects & evolutions following delay, budget and scope.
• Support level 1 and 2, escalations and follow up with vendors when needed.
• Implement version upgrades without regressions.
• Guarantee high availability of the systems.
• Process improvements and KPIs follow up.
• Answer queries from auditors.
• Contribute to department roadmaps and budget definition, capacity planning.
• Coordination with Management, Product team and other stakeholders.

Skills

Leadership

Stakeholder management

Mentoring / coaching

Strategic planning

Budget management

Education

Master’s degree in computer science or equivalent

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens Digital & IT we have an opening for a Head of Engineering Customer Onboarding.

As our new Head of Engineering Customer Onboarding you will lead teams of engineers spread over multiple departments in multiple geographic locations (including offshore locations). You’re responsible for productivity, delivery, budget, code quality, job satisfaction, engagement, SDLC, and engineering culture across departments. Systematically improves on above items is part of the responsibility as well. Stakeholder management is key for this position as well with product, business, engineering and finance. The Head of Engineering Customer Onboarding is also responsible for defining the necessary technical level and capabilities of the talent being hired so that this connects to the long term strategy of the department and is according to business needs. The products in the domain are the Commerce & Partnership Platform, OEM partnership solutions, MyAyvens, IKA, GreenScoreCard and Customer Onboarding.

You will establish productive collaboration with other managers, senior leadership, product and architecture organization, enabling the teams to deliver at their full capacity.

You will report into the Director of Engineering Commerce & Partnerships.

We have a hybrid working environment, your work-location will either our Amsterdam or Paris office.

What are you going to do?

• Actively coaching and mentoring your teams.
• Delivering of products, projects & evolutions following delay, budget and scope.
• Support level 1 and 2, escalations and follow up with vendors when needed.
• Implement version upgrades without regressions.
• Guarantee high availability of the systems.
• Process improvements and KPIs follow up.
• Answer queries from auditors.
• Contribute to the department roadmaps and budget definition, capacity planning.
• Coordination with Management, Product team and other stakeholders.

Who are we looking for?

• 10+ years of relevant work experience, 7+ years in a leadership role, 3+ years within the Ayvens organization.
• Experience managing suppliers and resources as outsourced contracts.
• Master’s degree in computer science or equivalent work experience.
• Experience in e-Commerce and Partnership systems production management.
• Ability to lead meetings and user groups workshops.
• Excellent communication & stakeholder management skills.

What do we offer?

We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact.

Enjoy comprehensive rewards and recognition. We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities.

Discover your talent. We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career.

Benefit from a healthy, positive work atmosphere. We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance.

Find a shared sense of belonging. We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration.

Build a sustainable future. We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation.

Are you ready for the ride of your (work) life? Ayvens is the new brand for the new organization after merging ALD Automotive and LeasePlan, a new leading global sustainable mobility player with a total fleet of 3.3 million vehicles managed worldwide and present in 44 countries.

Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us!

Join a global leader in sustainable mobility and follow @ayvens and @lifeatayvens on Instagram and Ayvens on LinkedIn to check out what’s happening at Ayvens!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.