Head of Customer Experience & Service Excellence (Remote)

Justrite; Netherlands; Hybrid; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Remote work options

Job summary

Justrite Safety Group is seeking a dedicated Customer Service Leader to guide our staff in delivering exceptional service in the safety industry. You will lead daily operations, mentor team members, and drive improvements in responsiveness, problem resolution, and customer satisfaction across the organization.

You will report to the Senior Customer Service Manager and have opportunities for career growth within 3–5 years, while balancing flexible hours and remote work options to support

Qualifications

• Minimum of 3 years in a people management role on a customer service team.
• Strong Call Center and Team Building Skills.

Responsibilities

• Lead customer service organization, including day-to-day leadership and staffing, mentoring the team to foster strong customer relationships.
• Provide ongoing feedback on customer engagement, outreach, qualification, and upsell strategies to improve service quality.

Skills

People management

Call Center

Team Building

Job description

Justrite Safety Group is seeking a dedicated Customer Service Leader to guide our staff in delivering exceptional service in the safety industry. You will lead daily operations, mentor team members, and drive improvements in responsiveness, problem resolution, and customer satisfaction across the organization.

You will report to the Senior Customer Service Manager and have opportunities for career growth within 3–5 years, while balancing flexible hours and remote work options to support