Head of Amazon Account Ops & Growth

ScaleJet | eCommerce Recruitment agency; Amsterdam; On-site; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

15 days paid holiday

Flexible, results-focused hours

Ownership and autonomy

Leadership role with growth impact

International team support

Shape and scale account operations

Job summary

ScaleJet, a fast-growing e-commerce recruitment agency, partners with a leading international ecommerce company to hire a Head of Account Operations in Amsterdam. You will own client outcomes, drive account health, and lead PPC, CSM, and catalogue coordination with a hands-on leadership style.

You will shape strategy, align delivery across teams, and ensure high-quality execution while scaling operations. Fluency in English, strong Amazon expertise, and a proven ability to develop people are

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven track record in managing client relationships as primary CSM, incl. leading calls and escalations.
• Strong leadership and team development capabilities in fast-paced settings.
• Excellent project management skills and proficiency with ClickUp.
• Fluent written and spoken English for client interactions.

Responsibilities

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals and SLAs into clear internal priorities for teams.
• Identify underperforming accounts and opportunities to improve client outcomes and growth.
• Set and adapt PPC and Account Management strategy across the portfolio.
• Coordinate catalogue priorities, listings, and compliance with teams.
• Manage, coach, and develop PPC, AM, and CSM teams with regular 1:1s and reviews.
• Own day-to-day project management in ClickUp and enforce operational cadences.

Skills

Amazon PPC

Account Management

Client Relationships

Leadership

Project Management

ClickUp

English Communication

Tools

Amazon Ads Console

Seller Central

Vendor Central

ClickUp

Job description

ScaleJet, a fast-growing e-commerce recruitment agency, partners with a leading international ecommerce company to hire a Head of Account Operations in Amsterdam. You will own client outcomes, drive account health, and lead PPC, CSM, and catalogue coordination with a hands-on leadership style.

You will shape strategy, align delivery across teams, and ensure high-quality execution while scaling operations. Fluency in English, strong Amazon expertise, and a proven ability to develop people are