Hardware Service Product Specialist

Canon Production Printing; Venlo; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

38 vacation days

Extra 13th month pay (8.6%)

Holiday allowance (8%)

Commuting allowance

Hybrid working

Training and professional development opportunities

Laptop and smartphone

Lease (e-)bike plan

Job summary

Canon Production Printing in Venlo seeks a Bachelor of Engineering to drive service concepts in high-tech printing solutions. This role is critical in delivering top-quality products and ensuring exceptional service standards. Candidates should possess strong analytical skills, problem-solving abilities, and excellent communication skills, with fluency in English. Benefits include 38 vacation days, hybrid working options, and a comprehensive training and development package.

Qualifications

• Experience in servicing or engineering printers in Graphic Arts.
• Fluency in English; knowledge of Dutch is a plus.
• Willingness to travel worldwide.

Responsibilities

• Drive service concepts and ensure high-quality product delivery.
• Liaise with International Training Centre for training materials.
• Support sales organizations throughout product lifecycle.

Skills

Analytical skills

Organizational skills

Communication

Problem solving

Cross-functional teamwork

Detail-oriented

Education

Bachelor of Engineering or equivalent

Job description

Do you have a strong affinity for technology as well as a strong business sense? Are you experienced with servicing or engineering printers in the world of Graphic Arts and are you looking for a challenging next step driving service concepts? This is the job you are looking for!

A challenging job for a bachelor of engineering seeking to widen his/her view, driving processes, service concepts and commercial relations.

What you’ll do

This role is pivotal in the delivery of high quality and high-end products, enabling the company to exceed customer expectations as well as the delivery of added value set out during product definition. Making sure that Canon Regional Sales (RSHQs) organizations will be optimally served delivering “best in class” service to our customers. You are a true technical service product champion in every aspect for one or more printing products developed by Canon.

You are part of a product team steered by a Service Product Manager. Within this team you drive service concepts and quality processes during product development by translating service objectives in technical specifications in conjunction with product development (R&D) and Manufacturing, with specific focus on the hardware related aspects. To realize set service performance targets you define and discuss design requirements with respect to serviceability. Risk analysis, and safeguard product quality in combination with creating added value features for our customers are examples of these targets.

To be successful you also liaise with our International Training Centre (ITC) all to ensure availability of training and documentation tools, necessary to service your product(s) and systems. You fully support the Canon sales organization(s) from the introduction phase through the lifecycle of a product with technical advice, as well support them in gathering customer feedback in order to prevent and solve (quality) issues when they arise, and take action towards your stakeholders to meet expectations. You are a problem solver, strong in coordinating solutions, and assuring internal and external parties are working together on creating the solution that will contribute to a great customer satisfaction. This appreciation by our customers is what sets Canon Services apart from our competition.

What you bring

• You have completed a technical college education, preferably Bachelor of Engineering or equivalent;
• Excellent analytical and organizational skills and a strong results driven mindset; self-starter with tenacity to focus on opportunities and quality in a challenging international environment with multiple stakeholders;
• Eye for detail and excellent problem solving skills;
• You like to work in cross-functional teams;
• Excellent communicator and able to present effectively in a multi-disciplinary team;
• Fluent in English, verbal and written. Profound knowledge of Dutch is a plus;
• Willing to travel worldwide;
• Living in the Netherlands, Belgium or Germany;
• Eligible to work in the Netherlands;

What you’ll get from us

Besides this challenging working environment, you will receive an interesting package of employment conditions:

• 38 vacation days
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• A laptop and smartphone
• An interesting lease (e-)bike plan

About the company

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. Our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.