Hardware Engineer Radiation Therapy

Siemens Healthineers AG; Zoetermeer; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Siemens Healthineers AG is seeking a Varian Field Service Engineer HW (FSE Hardware) to support the Netherlands-based territory. You will troubleshoot, repair, install, upgrade and perform preventative maintenance on designated VMS equipment, with occasional travel to neighbor countries to assist Varian's Field Service Teams.

The role emphasizes strong customer relationships, timely service delivery, and adherence to company guidelines to keep medical equipment operating reliably and safely.

Formación

• Medical device knowledge and aptness for electronic/mechanical systems.
• Ability to read and apply technical documentation and guidelines.
• Basic computer skills for diagnostics and reporting.
• Familiarity with imaging systems and delivery networks.

Responsabilidades

• Troubleshoot, diagnose and repair all designated equipment, including preventative maintenance, installations and upgrades per guidelines.
• Manage time and schedule for preventive maintenance, installations, upgrades and incoming customer calls, prioritizing urgency.
• Elevate incidents when needed and seek assistance from more senior representatives.
• Examine difficult issues, diagnose and resolve to meet field service standards; maintain territory management and expense reporting.
• Develop and maintain strong customer relationships with effective communication.
• Understand customer care and experience management as part of the role.

Conocimientos

Medical Device experience

Electrical engineering

Mechanical engineering

Technical documentation

Basic computer usage

Networking techniques

Imaging systems

PMIs / minor STBs

Descripción del empleo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Siemens Healthineers, business unit Varian Field Service Engineer HW (FSE Hardware) is the primary contact for, customer service and repair needs ensuring that our customers' equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS, this role will be based in the Netherlands with some occasional travel to neighbor countries to assist Varian's Field Service Teams.

Key Requirements

• Troubleshoot, diagnose and repair all designated our equipment, including preventative mintenance, installations and upgrades per our guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Minimum Required Skills And Knowledge

• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.