Hands-on IT Team Lead - Pharmacy Systems & Support (Hybrid)

Frescofarma; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

Travel allowance for commuting

Pension scheme through a.s.r

Job summary

OCTA Pharmacy Group is seeking an experienced, hands-on IT Team Lead to head a two-person support team and spend 50-60% on frontline first- and second-line support in our pharmacy network.

You will ensure seamless AIS integration with Pharmacom/CGM Apotheek, printers and desktops, while strengthening ITIL processes and knowledge base. Dutch-speaking, with at least 5 years in IT support and leadership, based in the Netherlands.

Qualifications

• Requires demonstrable knowledge of Pharmacom and/or CGM Apotheek.
• Experience with pharmacy practice: AIS integration with prescription printers and desktops.
• Experience with E-Zorg connections and secure healthcare connectivity.
• At least 5 years in first- and second-line IT support.
• Proven coordinating or hands-on managerial experience.

Responsibilities

• Provide day-to-day first- and second-line support for pharmacies and offices (~50-60%).
• Analyze and resolve disruptions in AIS–printers–workstations chain.
• Liaise with PharmaPartners, CGM and E-Zorg for faults and changes.
• Manage and coach two support staff; structure ticket handling and documentation.
• Monitor SLAs and act as escalation point for complex incidents.
• Develop ITIL processes and knowledge base; report KPIs to line manager.

Skills

Pharmacy IT knowledge

Team leadership

Analytical troubleshooting

Dutch language proficiency

Tools

Pharmacom

CGM Apotheek

E-Zorg

Microsoft 365

Windows 10/11

Intune

Active Directory / Entra ID

MFA

TOPdesk / Jira Service Management / Atera

Job description

OCTA Pharmacy Group is seeking an experienced, hands-on IT Team Lead to head a two-person support team and spend 50-60% on frontline first- and second-line support in our pharmacy network.

You will ensure seamless AIS integration with Pharmacom/CGM Apotheek, printers and desktops, while strengthening ITIL processes and knowledge base. Dutch-speaking, with at least 5 years in IT support and leadership, based in the Netherlands.