Pharmacy IT Support Officer | Hybrid + Pension (40h)

Octa; Nijmegen, Amsterdam; Hybrid; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid work option

Travel allowance for commuting

Pension scheme

Job summary

OCTA Pharmacy Group in the Netherlands is seeking a support officer to join a three-person team, providing day-to-day first- and second-line IT support for our pharmacies and office locations. You will work under a hands-on team lead and handle disruptions in Pharmacom, CGM Apotheek, and related AIS connectivity.

You bring proven experience with Pharmacom or CGM Apotheek, 3+ years in IT support, and Dutch language proficiency; the role offers a hybrid work arrangement, a 40-hour week, and a path

Qualifications

• Demonstrable knowledge of Pharmacom and/or CGM Apotheek.
• Experience with AIS, prescription and label printers and desktops.
• Experience with E-Zorg connections and secure healthcare connectivity.
• At least 3 years’ experience in first- and second-line IT support.
• Strong knowledge of Microsoft 365, Windows and Entra ID.
• Excellent command of Dutch; residence in the Netherlands.

Responsibilities

• Handling first- and second-line tickets for pharmacies and offices.
• Analysing and resolving disruptions in the AIS–printers–workstations chain.
• Liaising with PharmaPartners, CGM and E-Zorg in case of faults and changes.
• Providing support with connecting new branches and setting up workstations.
• Documenting solutions in the knowledge base and identifying structural issues.
• Working according to ITIL processes and tracking follow-up times.

Skills

Pharmacom

CGM Apotheek

E-Zorg

Microsoft 365

Windows 10/11

Active Directory / Entra ID

IT first/second line support

Dutch language

Tools

TOPdesk

Jira Service Management

Atera

Job description

OCTA Pharmacy Group in the Netherlands is seeking a support officer to join a three-person team, providing day-to-day first- and second-line IT support for our pharmacies and office locations. You will work under a hands-on team lead and handle disruptions in Pharmacom, CGM Apotheek, and related AIS connectivity.

You bring proven experience with Pharmacom or CGM Apotheek, 3+ years in IT support, and Dutch language proficiency; the role offers a hybrid work arrangement, a 40-hour week, and a path