Guest Services & Reservations Specialist

Spacetocreate; Utrecht; Hybrid; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Training budget via Competence Factory

Informal atmosphere with table tennis,

Drinks and lunches

Room for initiative

Job summary

Space to Create in Utrecht is looking for an enthusiastic Reservations Assistant to join our new location. You will be the primary contact for guests and tenants, ensuring our meeting center looks its best and that reservations are handled with care.

Working hours from 08:30 to 17:00, you will schedule, manage and follow up reservations, handle breakfasts, lunches and drinks, and maintain strong contact with regular customers. A warm, service-oriented role in a bustling, welcoming team.

Qualifications

• Experience in hospitality, events, or a flexible service environment.
• Experience with reservations is a plus.
• Has commercial insight and knows how to retain customers.
• Dutch and English fluency required.
• Flexible and able to switch ad-hoc without losing composure.

Responsibilities

• Receive customers with professional hospitality and guide them.
• Schedule, manage and follow up reservations.
• Ensure booking is arranged from A to Z, including breakfast, lunch, and drinks.
• Respond to phone calls and emails with enthusiasm and punctuality.
• Maintain contact with regular customers.
• Ensure a smooth handover to evening colleagues.

Skills

Hospitality experience

Reservations experience

Commercial insight

Dutch language

English language

Flexibility

Education

MBO or HBO level

Job description

Space to Create in Utrecht is looking for an enthusiastic Reservations Assistant to join our new location. You will be the primary contact for guests and tenants, ensuring our meeting center looks its best and that reservations are handled with care.

Working hours from 08:30 to 17:00, you will schedule, manage and follow up reservations, handle breakfasts, lunches and drinks, and maintain strong contact with regular customers. A warm, service-oriented role in a bustling, welcoming team.