Allround Reception Assistant – Porter

Ambassade Hotel; Amsterdam; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive discounts

Free float wellness access

Training courses

Personal guidance

Personal development support

Job summary

Ambassade Hotel in Amsterdam seeks an Allround Reception Assistant – Porter to welcome guests, assist with luggage, and support check-in/out. You will help keep the front-of-house and public spaces clean and well organised, while collaborating with Front Office and Housekeeping daily.

The role requires practical mobility, a professional service attitude, and fluency in Dutch and English. Shifts cover 07:00–23:00, including weekends, with opportunities for training and development.

Qualifications

• Guest-focused, professional and service-oriented.
• Eye for detail, cleanliness and organisation.
• Practical mindset and physically able to lift luggage.
• Excellent command of Dutch and English, both spoken and written.

Responsibilities

• Guest service: welcoming guests and escorting them to their rooms; assisting with check-in and check-out procedures.
• Luggage & VIP service: handling luggage, storing and issuing, and arranging VIP services.
• Public areas & exterior: keeping public spaces, bar, restaurant, meeting rooms, corridors, lifts and stairs clean and presentable; inspecting and cleaning exterior areas.
• Safety: carrying out a safety inspection round.

Skills

Guest service

Attention to detail

Professionalism

Physical fitness

Job description

Vacancy: Allround Reception Assistant – Porter

As an Allround Reception Assistant, you support the Front Office by welcoming guests, assisting with luggage, and providing information about the hotel and its surroundings. You ensure that the reception area and public spaces remain clean and well organised, assist with check‑in and check‑out procedures, and support other departments when required. This role offers a lot of variety and daily interaction with multiple departments, making each day different and dynamic.

Daily tasks

Guest service: welcoming guests and escorting them to their rooms; assisting with check‑in and check‑out procedures.

Luggage & VIP service: responsible for handling luggage (receiving, storing and issuing) and taking care of VIP arrangements.

Public areas & exterior: ensuring public areas remain clean and presentable, including the bar, restaurant, meeting rooms, corridors, lifts and stairwells, as well as inspecting and cleaning the pavement and façade around the hotel.

Safety: carrying out a safety inspection round.

Teamwork and collaboration

In the role of Allround Reception Assistant – Porter, you work closely with colleagues from the Front Office and Housekeeping departments. Through good coordination, you jointly ensure a smooth arrival and departure for our guests and provide support where needed, including luggage handling and guest service requests.

Qualifications and skills

• Guest‑focused, professional and service‑oriented
• Eye for detail, cleanliness and organisation
• Practical mindset and physically able to lift luggage
• Excellent command of Dutch and English, both spoken and written

Working conditions

• Shifts between 07:00 and 23:00 (depending on whether it’s a day or evening shift).
• Working in the hospitality sector with a dynamic, international, and vibrant atmosphere.
• Flexibility in working hours, including weekends and holidays.
• Ability to stand and walk for extended periods, and occasionally carry heavy trays or objects.
• Indoor environment with a dynamic and sometimes busy atmosphere.

Working at Ambassade Hotel

The Ambassade Hotel, part of the Ambassade Group and located on Herengracht, is a family‑run business where both guests and colleagues feel at home. We are enthusiastic, professional, and create a friendly working atmosphere!

Would you like to join our enthusiastic and close‑knit team?

Receive exclusive discounts at our hotel, restaurant and shops

Enjoy complimentary access to the float facilities at Koan Float wellness center

Participate in training courses, workshops, and receive personal guidance

Invest in your personal development with our support

Emmy & Megan are happy to help you!

Do you have any questions about this vacancy? Feel free to get in touch with us! You can reach us via:

Phone: [phone]
Email: [e-mail]
WhatsApp: [phone]

We look forward to meeting you!