Guest Service Pro (FT/PT)

The July; Amsterdam; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Intern Allowance

Personal Growth programs

Refer-a-friend bonus

Me-Time/Community Day

OpenUp platform

Job summary

The July BOAT&CO in Amsterdam is seeking a Guest Service Pro to join the Front Office team. This role offers full-time or part-time hours, with two shifts from 07:00 to 23:00, aimed at welcoming guests and creating memorable stays.

As the first point of contact, you will share insider tips of Amsterdam, coordinate with housekeeping, technical services, F&B and duty management, and build lasting connections with long-stay guests.

Qualifications

• Experience in hotel reception is a plus.
• Excellent communication in English and/or Dutch.

Responsibilities

• Attend front office team meetings and brainstorm guest surprises.
• Make guests feel special with personalized touches.
• Coordinate with housekeeping, technical services, F&B and duty management.
• Be the first point of contact and share Amsterdam tips to guests.
• Build connections with long-stay guests and create a homely stay.

Skills

Hospitality

Customer service

Communication skills

English/Dutch proficiency

Job description

Hello there! Ready to be a vital part of our Front-Office team? We're on the hunt for a Guest Service Pro (Fulltime or Parttime) to join us in the Amsterdam area. You'll be working your magic in 2 shifts from 07:00 to 23:00 hrs, to make sure our guest feel welcome and at home. Are you up for the adventure?

The July BOAT&CO

With 82 flats decorated by Martin Brudnizki Design Studio, The July BOAT&CO is setting course to become a hotel to which (inter)national guests keep returning. All flats have luxuriously equipped kitchens, living and working areas. The rooms also reflect Amsterdam's Houthaven; some even literally. Like the penthouse with insane views over the IJ River. The rest of our hotel is just as complete. From the atrium to the terrace and from the spa to the restaurant: everywhere The July BOAT&CO combines international design with Amsterdam charm and hospitality. Which we are also proud of: The July BOAT&CO has a first-class sustainability certificate. Nicely in the style of Houthaven, a 100% climate-neutral neighbourhood.

The Job

As a Guest Service Pro, your day kicks off with a Front Office team meeting, where you brainstorm delightful surprises for the upcoming guests. Whether it's a birthday cake or a personalized touch like an Italian newspaper, you're all about making guests feel special!
If a dishwasher is broken in a room, you quickly come up with a suitable solution. You're collaborating closely with colleagues from housekeeping, technical services, F&B, and duty management.

As the first point of contact, you share your insider knowledge of Amsterdam, helping guests make the most of their stay. With many long-stay guests, you develop meaningful connections and play a crucial role in creating a homely and memorable experience.

Do you recognize yourself in the following?

• You're a natural host. Anticipating needs is second nature to you
• Your vibrant personality is ready to shine
• You possess excellent communication skills, in English and/or Dutch
• You excel independently but also thrive as a team player
• Previous experience at a hotel reception is a plus

What’s in it for you?

In our flat organization, within an informal working atmosphere, your ideas are highly valued.

• Intern Allowance
• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential!
• Refer-a-friend bonus! Also for open trainee positions.
• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement
• OpenUp: An online platform with all sorts of resources to enhance your mental well-being both at work and at home
• Boost your Health with Padel, Personal trainer sessions, Free Gym & sauna access, sport events & workshops – We've got it all covered!
• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at or hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels
• Team drinks, events & outings to (never) forget!

Wanna create a warm feeling? Want to build the future of hospitality and apartment living?

Come and tell us your story!