Guest Relations Internship - Tivoli Doelen Amsterdam

NH Hotel Group; Amsterdam; On-site; EUR 7,600 - 9,100; Full time

Benefits offered by this job

Monthly internship allowance €750Gross

Minor Hotels University training

Employee rates from €36 per night

30% discount in F&B outlets

Friends & Family discount up to 40%

Team events and social activities

International career opportunities

Job summary

Tivoli Doelen Amsterdam invites ambitious hospitality students to join as a Guest Relations Intern. You will welcome guests, support VIPs, and collaborate with hotel teams to create memorable stays in a luxury setting.

Throughout the internship you will learn about local attractions, participate in tours for guests and partners, and gain insights into luxury operations while delivering warm, personalized service.

Qualifications

• Actively enrolled in an educational institution during the internship period.
• Confident, approachable and enjoy building connections with people from all over the world.
• Genuine passion for hospitality and delivering exceptional guest experiences.
• Creative with a strong eye for detail and thoughtful guest interactions.
• Calm and solution oriented when handling guest requests or feedback.
• Positive, professional and prepared to collaborate with colleagues across departments.
• Excellent English communication skills, both spoken and written; additional languages are a plus.
• Eager to learn, take initiative and contribute new ideas.

Responsibilities

• Welcome and assist guests throughout their stay, with attention to VIPs and special occasions.
• Build meaningful relationships with guests and anticipate opportunities to personalize their experience.
• Act as a key point of contact between guests and departments, ensuring requests are handled smoothly and efficiently.
• Share knowledge of the hotel, Amsterdam, and local attractions to enhance the guest experience.
• Conduct hotel tours for potential guests, partners, and event organisers.
• Handle guest feedback with professionalism and support service recovery efforts.
• Contribute creative ideas and identify opportunities to elevate the guest experience.

Skills

English fluency

Guest services

Attention to detail

Creativity

Team player

Education

Enrolled in educational institution

Job description

Tivoli Doelen Amsterdam is a five-star hotel. As a boutique luxury hotel, we believe exceptional hospitality begins with genuine connections, creating an inspiring environment to learn, grow, and make a meaningful impact from day one.

Guest Relations Internship - Tivoli Doelen Amsterdam

• Location: Amsterdam, NL The Netherlands

Joining Tivoli Comes with Unique Advantages

• A monthly internship allowance of €750 gross.

• Free online & offline training through Minor Hotels University Northern Europe.

• Employee rates starting from €36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.

• Team events, social activities, and celebrations throughout the year.

• International career opportunities within Minor Hotels across the globe.

Your Key Contributions to Memorable Stays

As a Guest Relations Intern, you will be at the heart of the guest journey, ensuring every stay is memorable from arrival to departure. Working closely with guests, colleagues, and various departments, you will help create personalized experiences while gaining valuable exposure to luxury hospitality operations. During your internship, you will:

• Welcome and assist guests throughout their stay, with special attention to VIP guests and special occasions.
• Build meaningful relationships with guests and anticipate opportunities to personalize their experience.
• Act as a key point of contact between guests and departments, ensuring requests are handled smoothly and efficiently.
• Share your knowledge of the hotel, Amsterdam, and local attractions to enhance the guest experience.
• Conduct hotel tours for potential guests, partners, and event organisers.
• Handle guest feedback with professionalism and support service recovery efforts.
• Contribute creative ideas and identify opportunities to further elevate the guest experience.

Your Talent, Our Tradition of Excellence

• You are actively enrolled in an educational institution throughout the internship period.
• You are confident, approachable, and enjoy building connections with people from all over the world.
• You have a genuine passion for hospitality and delivering exceptional guest experiences.
• You are creative and have a strong eye for detail. You enjoy finding thoughtful ways to exceed guest expectations.
• You remain calm and solution-oriented when handling guest requests or feedback.
• You are positive, professional, and enjoy working collaboratively with colleagues across departments.
• You have excellent English communication skills, both spoken and written; additional language skills are a plus.
• You are eager to learn, take initiative, and contribute new ideas.
• You are committed to creating memorable moments for every guest.