Guest Experience Specialist - Front Desk (Amsterdam)

Hotelprofessionals; Amsterdam; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

8% holiday allowance

25 annual leave days

Pension fund

Travel reimbursement

Professional uniform

Onsite gym

Free parking

Employee discounts on stays

Training and development

Career progression

Birthday gift

Team outings

International environment

Job summary

Premier Suites Amsterdam is seeking a welcoming Receptionist to greet international guests and manage check-in/out with warmth and professionalism. You will work with the Front Office team to ensure accurate reservations, payments and guest records.

This full-time 38-hour-per-week role offers a competitive salary plus benefits such as holiday allowance, leave days, pension participation and staff perks including gym access and stay discounts.

Qualifications

• Two years of Front Office or receptionist experience in hotels.
• Experience with OPERA Cloud.
• Excellent Dutch and English spoken and written.
• Professional appearance and courtesy in all guest interactions.
• Proactive, flexible and service-oriented attitude.
• Strong communication and administrative skills.
• Capable of working accurately during busy shifts.
• Confident decision-maker with sense of responsibility.
• Commercial mindset and ability to spot opportunities.
• Availability for morning, evening, night and weekend shifts.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out.
• Answer questions and provide information with personalised recommendations.
• Handle reservations, emails and telephone inquiries.
• Process payments, invoices and guest accounts.
• Respond to complaints and resolve issues professionally.
• Maintain accurate guest and reservation records in OPERA Cloud.
• Communicate with colleagues and external partners.
• Identify opportunities to enhance guest satisfaction and revenue.
• Maintain the appearance and safety of the reception and public areas.

Skills

Front Office experience

Dutch language

English language

Customer service

Tools

OPERA Cloud

Job description

Premier Suites Amsterdam is seeking a welcoming Receptionist to greet international guests and manage check-in/out with warmth and professionalism. You will work with the Front Office team to ensure accurate reservations, payments and guest records.

This full-time 38-hour-per-week role offers a competitive salary plus benefits such as holiday allowance, leave days, pension participation and staff perks including gym access and stay discounts.