Front Desk Receptionist

StudentJob; Amsterdam; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

8% vakantie-uitkering

25 vakantiedagen

Pensioenfonds deelnemers

Reiskostenvergoeding

Uniform

Onsite sportschool

Gratis parkeren

Korting op verblijven

Training & ontwikkeling

Carrièremogelijkheden

Verjaardagsgeschenk

Internationale en ondersteunende werks

Job summary

Premier Suites Amsterdam zoekt een Receptionist voor 38 uur per week. Je bent eerste contactpunt voor internationale gasten en zorgt voor een warme, professionele en persoonlijke ervaring van aankomst tot vertrek.

Je werkzaamheden omvatten check-in/out, beantwoorden van vragen, reserveringen en betalingen. Je werkt met OPERA Cloud en rapporteert aan de Front Office en Operations Supervisor. Een aantrekkelijk pakket en ontwikkelingsmogelijkheden worden geboden.

Qualifications

• Minimaal 2 jaar Front Office/receptionist ervaring in hotels.
• Ervaring met OPERA Cloud.
• Goede mondelinge en schriftelijke vaardigheden in Nederlands en Engels.

Responsibilities

• Welkom gasten en verzorg een soepele check-in/out.
• Beantwoord vragen en geef informatie en aanbevelingen.
• Verwerk reserveringen, e-mails en telefoongesprekken.
• Verwerk betalingen en gastrekeningen.
• Reageer op klachten en los situaties professioneel op.
• Houd gast- en reserveringsgegevens bij in OPERA Cloud.
• Communiceer met collega's en externe partners.
• Identificeer commerciële kansen en draag bij aan gasttevredenheid.
• Onderhoud de uitstraling van receptie en publieke ruimtes.

Skills

Customer service

Front Office experience

Communication skills

Dutch language proficiency

English language proficiency

Education

Middelbare school

Tools

OPERA Cloud

Job description

Receptionist - 38 hours per week

Are you an experienced hospitality professional who enjoys making guests feel genuinely welcome? Do you remain calm during busy moments, take responsibility and always look for the right solution? Then you could be the perfect addition to our team!

PREMIER SUITES Amsterdam is a modern aparthotel located in the vibrant Amsterdam Zuidas district. Our 125 fully equipped serviced apartments offer guests the comfort and privacy of a home, combined with the convenience and personal service of a hotel. Thanks to our location near Amsterdam Zuid station, both Amsterdam city centre and Schiphol Airport are within easy reach.

As our Receptionist, you will be the first point of contact for our international guests. From arrival to departure, you will ensure that every guest receives a warm, professional and personalised experience.

Your responsibilities will include:

• Welcoming guests and ensuring a smooth check-in and check-out process.

• Answering questions and providing information and personalised recommendations.

• Handling reservations, emails and telephone enquiries.

• Processing payments, invoices and guest accounts.

• Responding to complaints and resolving unexpected situations professionally.

• Maintaining accurate guest and reservation records in OPERA Cloud.

• Communicating with colleagues, other departments and external partners.

• Identifying commercial opportunities and contributing to guest satisfaction.

• Maintaining the appearance, quality and safety of the reception and public areas.

You will work closely with the Operations Supervisor, your Front Office colleagues and our interns. During most shifts, you will work alongside either another Front Office team member or an intern.

What do we offer?

• A full-time position of 38 hours per week.

• A competitive salary based on your knowledge and experience.

• 8% holiday allowance on top of your salary.

• 25 annual leave days based on full-time employment.

• Participation in the hospitality industry pension fund.

• Travel reimbursement.

• A professional uniform.

• Free use of our onsite gym.

• Free parking.

• Employee discounts on stays within our international hotel group.

• Training and professional development opportunities.

• Career progression opportunities, including the possibility of progressing to Operations Supervisor.

• A birthday gift, team outings and an annual staff party.

• An international and supportive working environment.

We look forward to meeting you!

Who are we looking for?

We are looking for an experienced Receptionist who enjoys taking responsibility and can work both independently and as part of a close-knit team. You are guest-focused, enthusiastic, commercially aware and accurate. Even during busy or unexpected situations, you remain calm, organised and focused on finding the right solution.

For this position, you have:

• At least two years of relevant Front Office or receptionist experience within the hotel industry.

• Experience working with OPERA Cloud.

• Good spoken and written Dutch and English.

• A professional and representative appearance.

• A proactive, flexible and service-oriented attitude.

• Strong communication and administrative skills.

• The ability to work accurately and maintain an overview during busy shifts.

• The confidence to make decisions and take responsibility.

• A commercial mindset and the ability to recognise opportunities.

• Availability to work morning, evening, night and weekend shifts.

Full flexibility is not required. Your availability and schedule will be discussed and agreed upon in advance.

Please note that professional proficiency in both Dutch and English is required for this position.

Salarisomschrijving

In overeenstemming

Dienstverband:

Vaardigheden

• Je beheerst Engels

Opleiding

Middelbare school