Front Desk Receptionist

Hotelprofessionals; Amsterdam; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

8% holiday allowance

25 annual leave days

Pension fund

Travel reimbursement

Professional uniform

Onsite gym

Free parking

Employee discounts on stays

Training and development

Career progression

Birthday gift

Team outings

International environment

Job summary

Premier Suites Amsterdam is seeking a welcoming Receptionist to greet international guests and manage check-in/out with warmth and professionalism. You will work with the Front Office team to ensure accurate reservations, payments and guest records.

This full-time 38-hour-per-week role offers a competitive salary plus benefits such as holiday allowance, leave days, pension participation and staff perks including gym access and stay discounts.

Qualifications

• Two years of Front Office or receptionist experience in hotels.
• Experience with OPERA Cloud.
• Excellent Dutch and English spoken and written.
• Professional appearance and courtesy in all guest interactions.
• Proactive, flexible and service-oriented attitude.
• Strong communication and administrative skills.
• Capable of working accurately during busy shifts.
• Confident decision-maker with sense of responsibility.
• Commercial mindset and ability to spot opportunities.
• Availability for morning, evening, night and weekend shifts.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out.
• Answer questions and provide information with personalised recommendations.
• Handle reservations, emails and telephone inquiries.
• Process payments, invoices and guest accounts.
• Respond to complaints and resolve issues professionally.
• Maintain accurate guest and reservation records in OPERA Cloud.
• Communicate with colleagues and external partners.
• Identify opportunities to enhance guest satisfaction and revenue.
• Maintain the appearance and safety of the reception and public areas.

Skills

Front Office experience

Dutch language

English language

Customer service

Tools

OPERA Cloud

Job description

Receptionist – 38 hours per week

Are you an experienced hospitality professional who enjoys making guests feel genuinely welcome? Do you remain calm during busy moments, take responsibility and always look for the right solution? Then you could be the perfect addition to our team!

PREMIER SUITES Amsterdam is a modern aparthotel located in the vibrant Amsterdam Zuidas district. Our 125 fully equipped serviced apartments offer guests the comfort and privacy of a home, combined with the convenience and personal service of a hotel. Thanks to our location near Amsterdam Zuid station, both Amsterdam city centre and Schiphol Airport are within easy reach.

As our Receptionist, you will be the first point of contact for our international guests. From arrival to departure, you will ensure that every guest receives a warm, professional and personalised experience.

Your Responsibilities Will Include

• Welcoming guests and ensuring a smooth check-in and check-out process.
• Answering questions and providing information and personalised recommendations.
• Handling reservations, emails and telephone enquiries.
• Processing payments, invoices and guest accounts.
• Responding to complaints and resolving unexpected situations professionally.
• Maintaining accurate guest and reservation records in OPERA Cloud.
• Communicating with colleagues, other departments and external partners.
• Identifying commercial opportunities and contributing to guest satisfaction.
• Maintaining the appearance, quality and safety of the reception and public areas.

You will work closely with the Operations Supervisor, your Front Office colleagues and our interns. During most shifts, you will work alongside either another Front Office team member or an intern.

What do we offer?

• A full-time position of 38 hours per week.
• A competitive salary based on your knowledge and experience.
• 8% holiday allowance on top of your salary.
• 25 annual leave days based on full-time employment.
• Participation in the hospitality industry pension fund.
• Travel reimbursement.
• A professional uniform.
• Free use of our onsite gym.
• Free parking.
• Employee discounts on stays within our international hotel group.
• Training and professional development opportunities.
• Career progression opportunities, including the possibility of progressing to Operations Supervisor.
• A birthday gift, team outings and an annual staff party.
• An international and supportive working environment.

Who are we looking for?

We are looking for an experienced Receptionist who enjoys taking responsibility and can work both independently and as part of a close-knit team. You are guest-focused, enthusiastic, commercially aware and accurate. Even during busy or unexpected situations, you remain calm, organised and focused on finding the right solution.

For This Position, You Have

• At least two years of relevant Front Office or receptionist experience within the hotel industry.
• Experience working with OPERA Cloud.
• Good spoken and written Dutch and English.
• A professional and representative appearance.
• A proactive, flexible and service-oriented attitude.
• Strong communication and administrative skills.
• The ability to work accurately and maintain an overview during busy shifts.
• The confidence to make decisions and take responsibility.
• A commercial mindset and the ability to recognise opportunities.
• Availability to work morning, evening, night and weekend shifts.

Full flexibility is not required. Your availability and schedule will be discussed and agreed upon in advance.

Please note that professional proficiency in both Dutch and English is required for this position.