Guest Experience Manager

Suburban Inns; Netherlands; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Paid time off

Health, vision, dental, life insurance

Flexible schedules

Holiday pay

Paid volunteer time off

Advancement opportunities

Maternity/paternity/adoption leave

Job summary

Suburban Inns in the Netherlands is seeking a Guest Service Manager to lead front-desk operations and guest relations. The role requires flexible hours across 1st, 2nd, and 3rd shifts with weekend availability and opportunities for advancement.

The position offers competitive pay based on experience, potential for a paid internship, and comprehensive benefits including hotel/restaurant discounts, paid time off, insurance, and holiday pay.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of Guest Service Representative experience.
• CPR/TIPs certification preferred or may be completed on hire.

Responsibilities

• Provide strong sales techniques and exceptional guest service per brand standards.
• Hold team members accountable to employment and performance standards; discipline when needed.
• Schedule staff based on hotel occupancies within budget; monitor hours for efficiency.
• Rotate Manager on Duty shifts on weekends and oversee GSRs hiring, training, and evaluation.
• Ensure GSRs sell the property to maximize rate and occupancy; review guest surveys for service recovery.
• Maintain inventory and perform property walk-arounds; address safety and security issues.
• Assist with prospecting new hotel business and communicating with sales; support deposits and blocks.
• Provide tours of the property and highlight amenities; enforce service philosophy among staff.

Skills

Communication skills

Guest service

Scheduling

Team leadership

Education

High school diploma or equivalent

Job description

Suburban Inns in the Netherlands is seeking a Guest Service Manager to lead front-desk operations and guest relations. The role requires flexible hours across 1st, 2nd, and 3rd shifts with weekend availability and opportunities for advancement.

The position offers competitive pay based on experience, potential for a paid internship, and comprehensive benefits including hotel/restaurant discounts, paid time off, insurance, and holiday pay.