Guest Experience Front Desk Agent

Hotelprofessionals - Holiday Inn Eindhoven Airport; Eindhoven; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Global staff discounts

Dynamic team environment

Job summary

Holiday Inn Eindhoven Airport is seeking a friendly Receptionist / Front Office Employee to warmly welcome guests and deliver exceptional service at the heart of our busy airport hotel. This role focuses on creating a positive first and last impression during check-in, stay, and check-out, in a fast-paced, guest‑driven environment.

You will handle breakfast support, assist with events, and promote hotel facilities while staying informed about services and promotions.

Qualifications

• Strong hospitality passion and guest-focused mindset.
• Excellent communication and interpersonal skills.
• Proactive 'see it, fix it' mentality and ownership.
• Strong organizational skills and multitasking ability.
• Detail-oriented with commitment to operational excellence.
• Flexibility to work evenings, weekends, and holidays.
• Team player who can also work independently.
• Computer literacy and quick learner of hotel systems.

Responsibilities

• Deliver an exceptional guest experience.
• Ensure smooth check-in and check-out per brand standards.
• Assist with breakfast and meeting events.
• Maximize room occupancy and promote hotel services.
• Stay fully conversant with facilities, services, and promotions.

Skills

Hospitality mindset

Guest engagement

Proactive problem solving

Communication skills

Organizational skills

Teamwork

Independence

Computer literacy

Education

No degree required

Job description

Holiday Inn Eindhoven Airport is seeking a friendly Receptionist / Front Office Employee to warmly welcome guests and deliver exceptional service at the heart of our busy airport hotel. This role focuses on creating a positive first and last impression during check-in, stay, and check-out, in a fast-paced, guest‑driven environment.

You will handle breakfast support, assist with events, and promote hotel facilities while staying informed about services and promotions.