Growth Account Manager – EMEA

Airwallex; Amsterdam; On-site; EUR 54,000 - 75,000; Full time

Job summary

Airwallex is seeking a Growth Account Manager in the EMEA Growth team. You will identify opportunities for product utilisation and provide day-to-day support to enable customers to operate and grow.

You will collaborate across sales, product, engineering, marketing, finance, and strategy to upsell and build multi-stakeholder relationships. The role focuses on upselling, cross-selling, and expanding customer adoption across the Airwallex product suite, including global bank accounts, cards,

Qualifications

• 3+ years in account management or CSM in tech or fintech.
• Fluent in French and English.
• Proven track record of driving product adoption and KPIs.
• Bachelor's degree or equivalent.
• Proactive, self-starter able to manage own book of business.

Responsibilities

• Proactively engage in existing customer opportunities to identify revenue growth and drive customer expansion.
• Promote Airwallex platform and reduce churn by ensuring customers maximize product use.
• Drive lifecycle marketing campaigns to engage Growth portfolio and create triggers/offers with marketing.
• Advocate for customers and represent their voice inside Airwallex.
• Leverage support interactions and product usage data to upsell/cross-sell Airwallex products.
• Be the primary contact for resolving customer issues with Support and Operations teams.

Skills

Account management

Communication (French & English)

Customer loyalty

Fast-paced environment

Self-starter

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Claude/ChatGPT

Looker

Outreach

Job description

Airwallex is seeking a Growth Account Manager in the EMEA Growth team. You will identify opportunities for product utilisation and provide day-to-day support to enable customers to operate and grow.

You will collaborate across sales, product, engineering, marketing, finance, and strategy to upsell and build multi-stakeholder relationships. The role focuses on upselling, cross-selling, and expanding customer adoption across the Airwallex product suite, including global bank accounts, cards,