Account Manager, SME & Growth (French-speaking)

Airwallex; Amsterdam; On-site; EUR 54,000 - 75,000; Full time

Job summary

Airwallex is seeking a Growth Account Manager in the EMEA Growth team. You will identify opportunities for product utilisation and provide day-to-day support to enable customers to operate and grow.

You will collaborate across sales, product, engineering, marketing, finance, and strategy to upsell and build multi-stakeholder relationships. The role focuses on upselling, cross-selling, and expanding customer adoption across the Airwallex product suite, including global bank accounts, cards,

Qualifications

• 3+ years in account management or CSM in tech or fintech.
• Fluent in French and English.
• Proven track record of driving product adoption and KPIs.
• Bachelor's degree or equivalent.
• Proactive, self-starter able to manage own book of business.

Responsibilities

• Proactively engage in existing customer opportunities to identify revenue growth and drive customer expansion.
• Promote Airwallex platform and reduce churn by ensuring customers maximize product use.
• Drive lifecycle marketing campaigns to engage Growth portfolio and create triggers/offers with marketing.
• Advocate for customers and represent their voice inside Airwallex.
• Leverage support interactions and product usage data to upsell/cross-sell Airwallex products.
• Be the primary contact for resolving customer issues with Support and Operations teams.

Skills

Account management

Communication (French & English)

Customer loyalty

Fast-paced environment

Self-starter

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Claude/ChatGPT

Looker

Outreach

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About The Team

Airwallex is revolutionizing global banking, and the EMEA Growth team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

Success in this role means that the EMEA Growth book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data‑driven, highly cross‑functional world‑class team.

Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to global bank accounts, company & employee cards, expense management, online payment and Billing.

What You’ll Do

As an Airwallex Growth Account Manager, your focus is to identify opportunities for product utilisation and provide the day‑to‑day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.

This is a great opportunity to work cross‑functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross‑selling & building multi‑stakeholder relationships with our clients.

Responsibilities

• Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth.
• Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions
• Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co‑creating potential triggers and offers with marketing and strategy support
• Advocate for your customer and represent their voice inside of Airwallex
• Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross‑selling Airwallex products and features.
• Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams

Who You Are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• 3+ years’ experience in an account management, account executive or CSM role, preferably with a fast‑growing tech startup or financial services business
• Strong verbal and written communication skills in French and English
• Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets
• A strong ability to thrive in a fast‑paced, dynamic environment is essential, and previous experience with a high‑growth or globally distributed startup is highly beneficial
• Bachelor’s degree or equivalent
• Proactive, self starter and independent to manage and prioritise own book of business

Preferred Qualifications

• Fintech background
• Experience with Salesforce, Zendesk, Claude/ChatGPT, Looker & Outreach

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: €54K - €75K