Group Reservations Agent - Groups & Events Afdeling

Hotel Okura Amsterdam; Amsterdam; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

8% holiday allowance (pro rata)

25 vacation days per year (pro rata)

Travel allowance from 10 km one-way

Staff discounts on hotel stays

Job summary

Hotel Okura Amsterdam, a leading 5-star hotel, seeks a Group Reservations Agent to join our Reservations team in Amsterdam. You will manage group bookings, provide detailed information on hotel facilities, and coordinate with various departments to ensure seamless stays and events.

Excellent Dutch and English skills are essential, along with a commercial mindset. The role requires flexibility to work shifts, including occasional holidays, within a dynamic, guest-focused environment.

Qualifications

• Work experience in a similar Reservations role.
• Excellent knowledge of both Dutch and English (oral and written).
• Commercially driven and sales experience is an advantage.
• Knowledge of Opera PMS is an advantage.

Responsibilities

• Inform guests about hotel facilities and up-sell/cross-sell facilities.
• Evaluate stays with contacts after group departures to improve service and bookings.
• Send out group contracts per hotel industry policies.
• Distribute information sheets to relevant departments.
• Apply cancellation policies.

Skills

Dutch proficiency

English proficiency

Sales experience

Customer service mindset

Tools

Opera PMS

Job description

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Group Reservations Agent to strengthen our Reservations team. Are you quick from one thing to another, do you have strong communication skills and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What Can You Expect

The Reservations team strives for the optimal mix of hotel rooms, restaurants, banquet space and other hotel facilities for a successful stay or event.

Your Main Tasks Will Be

• Informing guests about the hotel facilities and up-selling / cross-selling of these facilities;
• Evaluation of the stay with contacts after a group departure to further improve service and increase recurring bookings;
• Sending out group contracts in accordance with the Uniform Conditions of the Hotel industry policy;
• Distributing information sheets to the relevant departments;
• Apply policies regarding cancellations.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek. You will work 5 days per week, 7.6 hours a day. You are expected to be present from time to time for projects and network events. You are also available to work on holidays.

What do we offer?

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 5. Click here for the salary overview;
• Bonus: 1 week's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We encourage your personal and professional development and, where possible, provide opportunities for training and education;
• The Dutch Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as the annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount once a year at one of our restaurants;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

What are we asking?

Of Course, We Are First And Foremost Interested In You And What We As An Employer Can Do For You To Provide a Great Workplace. Nevertheless We Expect From You That

• You have work experience in a similar position;
• Excellent knowledge of both Dutch and English (oral and written);
• You are commercially driven;
• Sales experience is an advantage;
• Knowledge of the PMS System Opera is an advantage;