Group Reservations Agent - Groups & Events Afdeling

Okurajobs; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

1 year contract with extension

Salary as per group 5

Bonus: 1 week's salary on target

8% holiday allowance

25 vacation days

Pension scheme

Staff events

Staff discounts

Travel allowance

Overnight stay with breakfast for two

Job summary

Hotel Okura Amsterdam is seeking a Group Reservations Agent to manage group inquiries and reservations, starting with 10 rooms per night, and work closely with Groups & Events to optimize bookings. The role involves maintaining contacts, telephone sales, and acting as main liaison during a group stay.

You must communicate excellently in Dutch and English, be commercially driven, and be able to collaborate across hotel departments. A varied shift pattern includes weekends and holidays.

Qualifications

• Excellent knowledge of both Dutch and English (oral and written).
• You are commercially driven with sales experience as an advantage.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Inform guests about hotel facilities and upsell/cross-sell facilities.
• Evaluate stays with contacts after group departures to improve service and increase bookings.
• Send out group contracts per Uniform Conditions of the Hotel industry policy.
• Distribute information sheets to relevant departments.
• Apply policies regarding cancellations.

Skills

Communication skills

Sales experience

Dutch & English fluency

Commercially driven

Tools

Opera PMS

Job description

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Group Reservations Agent to strengthen our Reservations team. Are you quick from one thing to another, do you have strong communication skills and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What can you expect

The Reservations team strives for the optimal mix of hotel rooms, restaurants, banquet space and other hotel facilities for a successful stay or event.

As a Group Reservations Agent, you are responsible for accepting and processing group enquiries and reservations, from 10 hotel rooms per night, all in accordance with the standards set by Leading Hotels of the World. You are also responsible for maintaining existing contacts and acquiring new contacts. You are involved in telephone sales and the main contact during the stay of the group. You will work closely with the Groups & Events department, who is responsible for selling rooms in combination with our meeting facilities.

Your main tasks will be:

• Informing guests about the hotel facilities and up-selling / cross-selling of these facilities;
• Evaluation of the stay with contacts after a group departure to further improve service and increase recurring bookings;
• Sending out group contracts in accordance with the Uniform Conditions of the Hotel industry policy;
• Distributing information sheets to the relevant departments;
• Apply policies regarding cancellations.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek. You will work 5 days per week, 7.6 hours a day. You are expected to be present from time to time for projects and network events. You are also available to work on holidays.

What do we offer?

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 5. Click here for the salary overview;
• Bonus: 1 week's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Dutch Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as the annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount once a year at one of our restaurants;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

What are we asking?

• You have work experience in a similar position;
• Excellent knowledge of both Dutch and English (oral and written);
• You are commercially driven;
• Sales experience is an advantage;
• Knowledge of the PMS System Opera is an advantage;