Reservations agent

Hotel Okura Amsterdam; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Hotel Okura Amsterdam zoekt een enthousiaste Group Reservations Agent om ons Reservations-team te versterken. Je behandelt groepsaanvragen en -boekingen vanaf 10 kamers per nacht en onderhoudt contacten met bestaande en potentiële klanten.

Je fungeert als hoofdcontact tijdens het verblijf van de groep en werkt nauw samen met Groups & Events om kamers te verkopen in combinatie met congresfaciliteiten. Je beschikt over sterke communicatieve vaardigheden en bent proactief in telephone sales en

Qualifications

• Verwerken van groepenvragen en boekingen volgens hotelstandaarden.
• Onderhouden contacten en werven van nieuwe contacten.
• Telefonische verkoop en belangrijkste contactpersoon tijdens het verblijf van de groep.

Responsibilities

• Informeren over faciliteiten en up-sell cross-sell van faciliteiten.
• Evalueren van het verblijf met contacten na een groepsevent om herhalingsboekingen te verbeteren.
• Verzenden van groepsovereenkomsten volgens beleidslijnen.
• Verspreiden van informatie aan relevante afdelingen.
• Toepassen van annuleringsbeleid.

Skills

Group reservations

Customer service

Telephone sales

Upselling

Job description

Omschrijving functie

Working at Okura Hotels - www.okura.nl020-6787986 / 020-6787987 Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Group Reservations Agent to strengthen our Reservations team. Are you quick from one thing to another, do you have strong communication skills and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you! What can you expect The Reservations team strives for the optimal mix of hotel rooms, restaurants, banquet space and other hotel facilities for a successful stay or event. As a Group Reservations Agent, you are responsible for accepting and processing group enquires and reservations, from 10 hotel rooms per night, all in accordance with the standards set by Leading Hotels of the World. You are also responsible for maintaining existing contacts and acquiring new contacts. You are involved in telephone sales and the main contact during the stay of the group. You will work closely with the Groups & Events department, who is responsible for selling rooms in combination with our meeting facilities.

Your main tasks will be:

• Informing guests about the hotel facilities and up-selling / cross-selling of these facilities;
• Evaluation of the stay with contacts after a group departure to further improve service and increase recurring bookings;
• Sending out group contracts in accordance with the Uniform Conditions of the Hotel industry policy;
• Distributing information sheets to the relevant departments;
• Apply policies regarding cancellations.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shi...