Global Training Center Manager - Medical Robotics

Intuitive; Netherlands; On-site; EUR 90,000 - 140,000; Full time

Job summary

Intuitive is seeking a Senior Manager, Customer Training to lead and expand our regional training centers in Amsterdam. You will develop training program strategies, optimize center utilization, and advance surgeon- and staff-focused education across markets.

Lead the Customer Training team, hire and mentor staff, and partner with global peers to harmonize training processes while aligning with Sales and Marketing. Fluency in English required.

Qualifications

• 8+ years of experience including 4+ years in Training / Professional Education.
• Proven ability to develop and execute a strategic training plan.
• Strong interpersonal skills and ability to influence collaborations with customers.
• Proven ability to build, mentor, and develop a high performing team.
• Experience managing training projects with measurable outcomes across multiple parties.
• Knowledge of anatomy, physiology, medical disease states, surgical applications, and OR environment.
• Excellent oral and written communication skills in English.
• B.A. / B.S. degree or equivalent clinical/medical degree.

Responsibilities

• Establish new training centers to support regional needs.
• Deliver quarterly training center business reviews.
• Leverage state-of-the-art technologies to maximize training platforms and measure effectiveness.
• Manage hiring to onboard new training team members.
• Ensure sustained performance and development of a skilled training team.
• Develop sustained competency within Customer Trainers in key areas.
• Maintain competency and currency on training protocols and recertification.
• Manage and optimize Trainers' weekly schedules to fit market needs.
• Collaborate with Academic and Surgical societies to develop strategies.
• Harmonize processes with global training education peers.
• Collaborate with Sales and Marketing to align training strategies with regional needs.
• Support programs for fellows, residents, and hospital staff at training centers.

Skills

Training leadership

Strategic planning

Interpersonal skills

Team development

Communication skills

Education

BA/BS degree or clinical/medical degree

Job description

Intuitive is seeking a Senior Manager, Customer Training to lead and expand our regional training centers in Amsterdam. You will develop training program strategies, optimize center utilization, and advance surgeon- and staff-focused education across markets.

Lead the Customer Training team, hire and mentor staff, and partner with global peers to harmonize training processes while aligning with Sales and Marketing. Fluency in English required.