Global Technical Support Specialist - Transplant Care

Gendx; Utrecht; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Full-time contract (40 hours/week)

International working environment

GenDx café and daily lunch facilities

Pension scheme

Commuting compensation

Employee Assistance Program (OpenUp)

Laptop

Résumé du poste

GenDx is seeking a Technical Support Specialist to assist researchers and clinicians worldwide in using our molecular biology products effectively. You will combine scientific knowledge with strong customer support skills to resolve issues and optimize workflows.

You will interact via email, phone and online meetings, collaborating with Education, R&D, Quality Control, Sales and Product Portfolio to deliver timely, sustainable solutions in a globally oriented team.

Qualifications

• Master’s degree or Ph.D. in molecular biology or related field, or equivalent experience.
• Knowledge of human immunology, especially the HLA gene family
• Experience with PCR, qPCR and DNA sequencing
• Strong analytical and problem-solving skills
• Genuine interest in customer support with a service mindset
• Professional, friendly and approachable
• Excellent communication and active listening skills
• Ability to adapt level of detail to customer background
• Excellent command of English (written and spoken)

Responsabilités

• Respond to customer questions and technical issues by email, phone and online meetings.
• Guide customers through software and lab workflows with practical support.
• Review customer workflow, analyze sequencing and qPCR data, interpret results.
• Investigate problems and provide clear troubleshooting guidance to customers.
• Record and manage customer inquiries and complaints in a CRM system.
• Communicate customer needs and feedback to relevant GenDx teams.
• Contribute to online and in-person customer education activities.
• Represent GenDx professionally and follow ISO 13485 standards.

Connaissances

Customer-focused

Technical troubleshooting

Excellent communication

Formation

Master’s or Ph.D. in molecular biology

Equivalent relevant work experience

Description du poste

GenDx is seeking a Technical Support Specialist to assist researchers and clinicians worldwide in using our molecular biology products effectively. You will combine scientific knowledge with strong customer support skills to resolve issues and optimize workflows.

You will interact via email, phone and online meetings, collaborating with Education, R&D, Quality Control, Sales and Product Portfolio to deliver timely, sustainable solutions in a globally oriented team.