Global Molecular Diagnostics Technical Support Specialist

GenDx

Utrecht

On-site

EUR 52,000 - 67,000

Full time

2 days ago

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Benefits offered by this job

Commuting compensation

Laptop

OpenUp Employee Assistance Program

25 holidays + Christmas leave

Sports center access (Sport pass)

Part-time option (0.8 FTE)

Job summary

GenDx is seeking a Technical Support Specialist to support scientists, hospital specialists, and transplant centers worldwide. You will troubleshoot issues, translate complex information into practical guidance, and collaborate with Education, R&D, Quality Control, Sales and Product Portfolio teams to deliver solutions.

You will interact via email, phone and online meetings, contribute to customer education activities, and represent GenDx professionally while ensuring compliance with ISO 13485

Qualifications

Master’s degree or PhD in molecular biology (or related field) or equivalent experience.
Excellent English communication in writing and speaking.
Strong problem-solving and analytical skills to translate findings into practical solutions.

Responsibilities

Respond to customer questions and technical issues by email, phone and online meetings.
Guide customers through software and lab workflows and provide practical support for training and data interpretation.
Review customer workflows, analyze sequencing and qPCR data, interpret results and communicate findings.

Skills

Excellent communication

Active listening

Customer-focused

Analytical thinking

Education

Master’s degree or PhD in molecular biology

Tools

PCR

qPCR

DNA sequencing

Job description

You will interact via email, phone and online meetings, contribute to customer education activities, and represent GenDx professionally while ensuring compliance with ISO 13485

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