Global Technical Support Lead — Hybrid (Amsterdam)

Adyen; Netherlands; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

A global financial technology company is seeking a Team Lead for Technical Support based in Amsterdam. In this role, you will guide a team responsible for providing solutions to technical issues faced by merchants globally. You will be key in coaching your team and ensuring high-quality support while collaborating with various departments. The ideal candidate has 2-6 years of experience in managing technical support teams and is passionate about customer service. This full-time position offers a hybrid work model, requiring relocation if outside the Netherlands.

Qualifications

• 2-6 years of experience managing technical support teams.
• Ability to lead and mentor team members effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a customer-facing technical support team.
• Coach and mentor team members for career growth.
• Collaborate with international leadership to standardize practices.

Skills

People leadership

Technical problem-solving

Strong communication skills

Team mentoring

Resource prioritization

Job description

A global financial technology company is seeking a Team Lead for Technical Support based in Amsterdam. In this role, you will guide a team responsible for providing solutions to technical issues faced by merchants globally. You will be key in coaching your team and ensuring high-quality support while collaborating with various departments. The ideal candidate has 2-6 years of experience in managing technical support teams and is passionate about customer service. This full-time position offers a hybrid work model, requiring relocation if outside the Netherlands.