Global Support Analyst: Client & Systems Champion

Colonial Group; Nieuwegein; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Magnit is looking for a Global Support Analyst to assist internal clients—resources, suppliers, and client managers—via phone, chat, and email, providing end-user support for proprietary applications. You will create and manage support tickets through resolution with a focus on timely, high-quality service.

You’ll join a fast-growing, collaborative team in a dynamic global environment, with opportunities to streamline processes, mentor teammates, and expand your expertise.

Competenze

• Excellent English and Dutch communication skills (written & verbal).
• Strong customer service and professional communication.
• Proficient in Microsoft Office (Excel, Word, Outlook) and Internet.

Mansioni

• Provide support to internal and external users via phone, email, and chat. Create, update, and actively manage support tickets through to resolution.
• Identify opportunities to streamline business operations and recommend process improvements.
• Mentor and train new Global Support team members.
• Sense of urgency and ability to expedite system outages to Global Support Management.
• Maintain confidentiality and follow procedures for work processing.
• Adhere to schedules in a live support environment.

Conoscenze

Excellent communication (English)

Dutch communication

Customer service

Problem solving

Microsoft Office proficiency

Strumenti

Excel

Word

Outlook

Internet

Microsoft Office

Descrizione del lavoro

Magnit is looking for a Global Support Analyst to assist internal clients—resources, suppliers, and client managers—via phone, chat, and email, providing end-user support for proprietary applications. You will create and manage support tickets through resolution with a focus on timely, high-quality service.

You’ll join a fast-growing, collaborative team in a dynamic global environment, with opportunities to streamline processes, mentor teammates, and expand your expertise.