Global Support Analyst

Colonial Group; Nieuwegein; On-site; EUR 42,000 - 56,000; Full time

Job summary

Magnit is looking for a Global Support Analyst to assist internal clients—resources, suppliers, and client managers—via phone, chat, and email, providing end-user support for proprietary applications. You will create and manage support tickets through resolution with a focus on timely, high-quality service.

You’ll join a fast-growing, collaborative team in a dynamic global environment, with opportunities to streamline processes, mentor teammates, and expand your expertise.

Qualifications

• Excellent English and Dutch communication skills (written & verbal).
• Strong customer service and professional communication.
• Proficient in Microsoft Office (Excel, Word, Outlook) and Internet.

Responsibilities

• Provide support to internal and external users via phone, email, and chat. Create, update, and actively manage support tickets through to resolution.
• Identify opportunities to streamline business operations and recommend process improvements.
• Mentor and train new Global Support team members.
• Sense of urgency and ability to expedite system outages to Global Support Management.
• Maintain confidentiality and follow procedures for work processing.
• Adhere to schedules in a live support environment.

Skills

Excellent communication (English)

Dutch communication

Customer service

Problem solving

Microsoft Office proficiency

Tools

Excel

Word

Outlook

Internet

Microsoft Office

Job description

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

What You Will Do

The role of the Global Support Analyst is to Support our Internal Clients - Resources, Suppliers, Client Managers with their inquiries over Phone, Chat and E-mail. This position supports the success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Global Support Analyst position requires responsibility for end user support to proprietary applications and systems.

• Provide support to internal and external users via phone, email, and chat.Create, update, and actively manage support tickets through to resolution.Identify opportunities to streamline business operations and recommend process improvements.Mentor and train new Global Support team members.
• Sense of urgency and ability to expedite system outages to Global Support Management
• Must Maintain Confidential Information and Follow Procedures for Work processing
• Adherence to schedules due to live support environment
• Reception tasks like welcoming visitors, receive packages and taking phone calls

What You Will Need

• Excellent English and Dutch communication skills (Written & Verbal)
• Strong user-facing, customer service, communication
• Demonstrates a high level of professionalism and strong work ethicGood problem-solving, troubleshooting, and analytical skills
• Proficient with Microsoft Office – Excel, Word, Outlook and Internet

What Magnit Will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package.

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.